Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
sick leave
401(k) Plan
Hotel discount program
Job Description
The Westin Cincinnati is a prestigious hotel property that stands as a beacon of exceptional hospitality within the renowned HEI Hotels & Resorts family. Known for its warm and welcoming atmosphere, The Westin Cincinnati offers unmatched opportunities for personal and professional growth. The team at this establishment is renowned for its longevity and dedication, creating a legacy that reflects a deep commitment to guest service excellence and associate satisfaction. Working here means becoming part of a vibrant community where each associate's contributions are truly valued, and every role plays an integral part in the overall guest experience.
Joining The West... Show More
Joining The West... Show More
Job Requirements
- High school diploma or equivalent
- basic mathematical skills
- prior experience in cash handling or customer service preferred
- ability to work flexible hours including weekends and holidays
- reliable attendance and punctuality
- ability to sit and/or stand for extended periods
- strong communication skills
- ability to follow procedures and work collaboratively
- ability to handle conflict situations tactfully
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing
- ability to effectively deal with and resolve conflict situations such as inaccurate check totals
- ability to operate a keyboard and Point of Sale procedures
- ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences such as supervisors, coworkers, and the public
Job Duties
- Receives and visually inspects guest check for any inaccuracies and closes the check to the proper method of payment
- ascertains guest satisfaction and tactfully negotiates accommodations in case of dissatisfaction
- complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- balances house bank at the end of the shift by retrieving and returning bank from vault to workstation
- complies with attendance rules and is available to work on a regular basis
- performs any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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