Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Comprehensive benefits package
potential annual bonus
remote work opportunity
competitive salary
Career development opportunities
Flexible work environment
Collaborative team culture
Job Description
Mizuho OSI stands as a prominent leader in the specialty surgery and patient positioning sector, renowned for its innovative and quality-driven solutions that significantly enhance patient outcomes in spine and orthopedic surgeries. Their extensive portfolio covers advanced specialty surgical tables designed for procedure-specific approaches, alongside a range of disposable and reusable surgical patient care products. This company operates within the medical device and healthcare products industry, emphasizing cutting-edge technology and customer-centered services to meet the evolving needs of surgical professionals worldwide.
The organization offers fully remote employment opportunities, reflecting its modern approach to workplace flexibility while maintaining a commitment ... Show More
The organization offers fully remote employment opportunities, reflecting its modern approach to workplace flexibility while maintaining a commitment ... Show More
Job Requirements
- Bachelor's degree in business or equivalent combination of education and experience
- Minimum of 2 years of related experience
- Customer service experience
- Knowledge of SAP or equivalent ERP system
- Experience in international order processing
- Ability to prioritize and manage time effectively
- Basic understanding of incoterms and freight terminology
- Proficiency in MS Word, Excel, Teams, Outlook
- Strong presentation and organizational skills
- Customer centric focus
- Ability to establish credibility with customers
- Ability to work in fast-paced environment
- Adaptability to change
- Second language desirable
Job Qualifications
- Bachelor's degree in business or equivalent combination of education and experience
- Requires a minimum of 2 years of related experience
- Progressively responsible customer service experience or equivalent combination of education and experience
- Working knowledge of SAP or equivalent top tier ERP system
- International order processing experience
- Skillful at setting priorities, time management and meeting deadlines
- Basic knowledge of incoterms and freight terminology
- Proficiency in standard business computer software applications (MS Word, Excel, Teams, Outlook)
- Demonstrated strong presentation and organizational skills
- Demonstrated customer centric focus approach by embracing collaboration and encouraging communication cross functionally
- Ability to establish credibility with internal and external customers
- Ability to function calmly in a fast-paced environment
- Versatile learner with the ability to function in a changing environment
- Second language desirable
Job Duties
- Manage order process from receipt of purchase order to shipment while collaborating with cross functional stakeholders
- Develop and maintain cross functional partnerships with international sales team, country-level distributors, customer master, credit & collections, finance, regulatory, operations, and shipping
- Ensure accurate and timely order entry to fulfillment, resolve issues that arise and develop standard operating procedures that drive efficient workflow processes
- Facilitate and/or participate in meetings with both key internal and external stakeholders and present order status in the weekly forecast meeting
- Drive the daily interface with distributor's requests and/or challenges with products on country exclusions
- Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
- Track and communicate any issues that arise throughout the order process, including delays due to product shortages, pricing issues, finance holds, regulatory blocks, freight forwarder/shipping issues
- As issues arise that may potentially prevent on-time shipment, collaborate with internal teams to arrive at the best possible outcome while providing timely communication to all relevant parties
- Create and/or maintain documented work instructions
- Create Pro-forma invoices as requested
- Manage distributor contract lifecycle including coordinating new and terminated distributor contracts
- Update and maintain distributor document listing
- Coordinate distributor termination process by utilizing current checklist and updating checklist as applicable
- Ensure the order discount process is followed
- Prepare order status reports and present them at weekly forecast meetings and weekly calls with international region sales managers
- Analyze data to identify trends, areas for improvement, and opportunities for cost savings
- Monitor and report on demo equipment monthly with regional sales specialists ensuring timely and accurate information exchange
- Develop and execute, with key stakeholders, new programs designed to improve sales support and efficiency of the international business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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