Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
flight privileges
Discount Program
Vacation Time
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401k
Paid training
paid parking
Transportation assistance
UGE annual incentive plan
Job Description
United Ground Express (UGE) is a leading ground handling service provider for United Airlines, operating across major airports and dedicated to delivering exceptional customer service and operational support. As a specialized airline service company, UGE focuses on providing a range of essential ground support services that enhance the travel experience for United Airlines' passengers, ensuring safety, compliance, and customer satisfaction at every touchpoint. The company is committed to fostering a positive work environment, maintaining high-quality service standards, and adhering to all regulatory requirements established by industry authorities such as the FAA and TSA. UGE values teamwork, operational excellence, and continuous... Show More
Job Requirements
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must complete all training and maintain certification through employment
- Must possess and maintain a valid US state driver's license
- Ability to understand and communicate verbal and written instructions in English
- Detail-oriented with the ability to perform multiple tasks independently
Job Qualifications
- Minimum of high school diploma, GED or equivalent
- Strong verbal and written communication skills
- Intermediate experience with MS Office applications
- Ability to multitask and make independent decisions
- Familiarity with FAA, TSA, airline, and company regulations
- Previous airport or customer service experience preferred
- Previous supervisory experience preferred
- Strong leadership and problem-solving skills
- Ability to handle high-volume and irregular operations calmly
- Experience with radio or phone dispatch preferred
Job Duties
- Support passenger assistance team operations
- Supervise wheelchair services
- Oversee baggage assistance
- Perform security duties as assigned
- Assist with queue line management
- Ensure compliance with safety and quality standards
- Provide coaching and direction to staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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