Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.50 - $26.75
Work Schedule
Standard Hours
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
Medical Plans
Paid training
Paid parking or transportation assistance
incentive plan
401(k)
Job Description
United Ground Express (UGE) is a leading regional airline service provider dedicated to delivering exceptional ground handling services to support the operations of United Airlines. Operating at major airports including Chicago O'Hare International Airport, UGE prides itself on providing reliable, safe, and efficient services that enhance the overall travel experience for passengers. As an integral part of United Airlines' network, UGE staff work diligently to ensure adherence to stringent safety, quality, and compliance standards set by both United Airlines and regulatory authorities. The company fosters a culture of excellence, collaboration, and respect, empowering its employees to grow professionally while contributing... Show More
Job Requirements
- Minimum of a high school diploma, GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Must be detail-oriented and able to perform multiple tasks making independent decisions
- Must possess strong verbal and written communication skills
- Intermediate experience with MS Office applications
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must complete all training and maintain certification through employment
- Must possess and maintain a valid US state driver’s license
Job Qualifications
- Minimum of a high school diploma, GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Detail-oriented and able to perform multiple tasks independently
- Strong verbal and written communication skills
- Intermediate experience with MS Office applications
- Must be 18 years of age or older
- Legally authorized to work in the United States
- Must pass pre-employment screenings
- Meet necessary requirements to obtain a security sensitive identification badge
- Complete and maintain required training and certifications
- Possess and maintain a valid US state driver’s license
- Strong communication and interpersonal skills preferred
- Strong problem-solving skills and operational excellence drive preferred
- Organizational and planning skills preferred
- Leadership skills with ability to motivate and coach others preferred
- Ability to handle multiple situations simultaneously preferred
- Analytical thinker and service-oriented performance preferred
- Familiarity with FAA, TSA, airline and company regulations preferred
- Previous airport or customer service experience preferred
- Radio or phone dispatch experience preferred
- Previous supervisory experience preferred
Job Duties
- Ensure compliance with safety requirements including security checkpoint
- Establish shift assignments for full-time and part-time employees
- Set a positive example to ensure excellent customer service
- Maintain a positive work environment and strong employee relations
- Solicit customer feedback to improve travel experience
- Demonstrate calmness during high volume or irregular operations
- Provide coaching and direction to team to achieve performance standards
- Schedule and monitor agents to ensure proper staffing
- Ensure all agents are properly trained on assigned duties
- Document and process injuries, incidents, accidents and customer service issues
- Comply with all safety, security and customer service quality standards
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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