Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $27.00
Work Schedule
Standard Hours
Benefits
flight privileges
Employee Discount Program
vacation
Sick Time
floating holidays
Medical insurance
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) operates as a prominent provider of passenger assistance services, partnering closely with United Airlines to ensure a seamless and comfortable travel experience for all flyers. Specializing in ground handling, UGE is dedicated to delivering top-tier customer service while adhering to strict safety and regulatory standards. As a recognized leader in the airline service industry, UGE combines a passenger-centric approach with a robust operational structure designed to support various ground services at major airports, including Chicago O'Hare International Airport. This esteemed location stands as one of the busiest and most significant aviation hubs in the United States,... Show More
Job Requirements
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet requirements to obtain a security sensitive identification badge
- Must complete and maintain required training and certifications
- Must possess and maintain a valid US state driver’s license
- Ability to lift up to 70 lbs consistently
- Ability to communicate and interact in English both orally and in writing
- Ability to operate a computer for data entry and retrieval
- Must pass all pre-screening clearances including background check, hearing and vision tests, and drug screen
Job Qualifications
- Minimum of a high school diploma or equivalent
- Strong verbal and written communication skills
- Intermediate experience with MS Office
- Ability to understand and communicate verbal and written instructions in English
- Demonstrated leadership and coaching abilities
- Familiarity with FAA, TSA, and airline regulations preferred
- Previous airport or customer service experience preferred
- Prior supervisory experience preferred
- Ability to handle multiple tasks simultaneously
- Strong problem-solving and organizational skills
Job Duties
- Supervise wheelchair services
- Oversee baggage assistance operations
- Conduct security duties as assigned
- Assist with queue line management
- Establish shift assignments for employees
- Provide coaching and performance feedback
- Ensure compliance with safety and customer service standards
- Document incidents and customer service issues
- Maintain proper staffing levels
- Facilitate training and certification maintenance
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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