Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
Paid parking or transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a leading provider of ground handling services for passenger airlines across the United States, specializing in comprehensive airport operational support including passenger assistance, baggage handling, and aircraft servicing. With a strong partnership with United Airlines, UGE is dedicated to providing safe, efficient, and customer-focused services to enhance the overall travel experience for passengers. Operating at major hubs such as Chicago O'Hare International Airport, UGE stands out for its commitment to safety, regulatory compliance, and exceptional customer service standards.
The Supervisor, Passenger Assistance at UGE is a critical leadership role responsible for overseeing the Passenger As... Show More
The Supervisor, Passenger Assistance at UGE is a critical leadership role responsible for overseeing the Passenger As... Show More
Job Requirements
- Minimum of a high school diploma GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
- Must possess strong verbal and written communication skills
- Intermediate experience with MS Office applications
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must complete all training and maintain certification through employment
- Must possess and maintain a valid US state driver's license (suspended expired revoked or denied licenses are not valid)
Job Qualifications
- Minimum of a high school diploma GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Strong verbal and written communication skills
- Intermediate experience with MS Office applications
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must complete all training and maintain certification through employment
- Must possess and maintain a valid US state driver's license
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
- Organizational and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Must be able to handle multiple situations simultaneously
- Must be an analytical thinker be a goal-directed leader and demonstrate service-oriented performance
- Must be familiar with all FAA TSA Airline Company regulations
- Previous airport and/or customer service experience preferred
- Previous radio/phone dispatch experience preferred
- Previous supervisory experience preferred
Job Duties
- Ensure compliance with safety requirements including security checkpoint
- Establish shift assignments for both full-time and part-time employees
- Set a positive example for the station team members to ensure excellent customer service
- Maintain a positive work environment strong employee relations and collaborative relationships
- Solicit customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrate a calm demeanor during periods of high volume or irregular operations
- Provide coaching and direction to the station team to achieve or exceed performance and quality standards
- Schedule monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service
- Ensure all agents are properly trained and understand their assigned duties
- Ensure any injuries incidents accidents and/or customer service issues are properly documented and processed
- Comply with all safety security and customer service quality standards and procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities