Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
incentive plan
Job Description
United Ground Express (UGE) is a leading provider of ground handling services for United Airlines and other major airlines across the United States. UGE specializes in delivering comprehensive and reliable ground support operations including baggage handling, passenger assistance, aircraft cleaning, and airfield operations. Operating at numerous major airports, UGE ensures seamless coordination with airlines and regulatory authorities to uphold the highest safety and customer service standards. As a company committed to excellence, diversity, and inclusion, UGE offers competitive salaries and extensive benefits to its employees, fostering a positive work environment centered on teamwork and professional growth.
At the Chicago O'Hare ... Show More
At the Chicago O'Hare ... Show More
Job Requirements
- Minimum of a high school diploma, GED or equivalent
- ability to understand and communicate verbal and written instructions in English
- must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
- must possess strong verbal and written communication skills
- intermediate experience with MS Office applications
- must be 18 years of age or older
- must be legally authorized to work in the United States
- must pass pre-employment screenings
- must meet necessary requirements to obtain a security sensitive identification badge
- must complete all training and maintain certification through employment
- must possess and maintain a valid US state driver’s license
Job Qualifications
- Minimum of a high school diploma, GED or equivalent
- ability to understand and communicate verbal and written instructions in English
- strong verbal and written communication skills
- intermediate experience with MS Office applications
- valid US state driver’s license
- familiarity with FAA, TSA, airline and company regulations preferred
- previous supervisory experience preferred
- previous airport or customer service experience preferred
- previous radio or phone dispatch experience preferred
- strong communication and interpersonal skills
- strong problem-solving and operational excellence skills
- organizational and planning skills
- strong leadership skills with ability to motivate and coach others
- ability to handle multiple situations simultaneously
- analytical thinker and service-oriented performance mindset
Job Duties
- Supervise wheelchair services
- baggage assistance
- perform security duties as assigned
- assist in queue line management
- ensure compliance with safety requirements including security checkpoint
- establish shift assignments for full-time and part-time employees
- set a positive example to ensure excellent customer service
- maintain positive work environment and employee relations
- solicit customer feedback to improve travel experience
- demonstrate calmness during high volume or irregular operations
- provide coaching and direction to achieve performance and quality standards
- schedule and monitor agents to ensure proper staffing
- ensure all agents are properly trained
- document and process injuries, incidents, accidents, and customer service issues
- comply with safety, security, and customer service quality procedures
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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