Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.50 - $26.75
Work Schedule
Standard Hours
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Participation in the UGE annual incentive plan
Job Description
United Ground Express (UGE) is a leading provider of airport ground handling and passenger services, partnering primarily with United Airlines to ensure smooth and efficient airport operations. As a dynamic and customer-focused company, UGE prides itself on delivering exceptional service quality while maintaining strict compliance with all safety, regulatory, and operational standards. UGE operates across various major airports, including Chicago O'Hare International Airport, one of the country's busiest aviation hubs, serving millions of travelers each year. The organization fosters a culture of teamwork, integrity, and continuous improvement, aiming to create a positive experience for passengers and employees alike.
The Supervis... Show More
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Job Requirements
- Minimum of a high school diploma, GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Must be detail-oriented and able to perform multiple tasks making independent decisions
- Must possess strong verbal and written communication skills
- Intermediate experience with MS Office applications
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must complete all training and maintain certification through employment
- Must possess and maintain a valid US state driver’s license
- Ability to communicate and interact in English, both oral and written
- Ability to operate a computer to enter and retrieve data
- Ability to lift up to 70lbs on a consistent basis
- Ability to pass all pre-screening clearances including background check, hearing and vision tests, and drug screen
Job Qualifications
- Minimum of a high school diploma, GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Strong verbal and written communication skills
- Intermediate experience with MS Office applications
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Strong communication and interpersonal skills preferred
- Strong problem-solving skills and drive for operational excellence preferred
- Organizational and planning skills preferred
- Strong leadership skills with ability to motivate and coach others preferred
- Ability to handle multiple situations simultaneously preferred
- Analytical thinker and goal-directed leader preferred
- Familiarity with FAA, TSA, airline, and company regulations preferred
- Previous airport or customer service experience preferred
- Previous radio or phone dispatch experience preferred
- Previous supervisory experience preferred
Job Duties
- Ensure compliance with safety requirements including security checkpoint
- Establish shift assignments for full-time and part-time employees
- Set a positive example for team members to ensure excellent customer service
- Maintain a positive work environment and strong employee relations
- Solicit customer feedback to improve travel experience
- Demonstrate calm demeanor during high volume or irregular operations
- Provide coaching and direction to achieve performance and quality standards
- Schedule and monitor agents to ensure proper staffing
- Ensure agents are trained and understand their duties
- Document injuries, incidents, accidents, and customer service issues
- Comply with safety, security, and customer service standards
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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