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(ORD) Part-Time Passenger Assistance Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

competitive benefits
Competitive wages
earned paid time off
Discounted travel for you and your immediate family
Career advancement opportunities

Job Description

United Ground Express (UGE) is a reputable ground handling service provider known for delivering exceptional customer service and efficiency in the aviation industry. Operating within Chicago O'Hare International Airport in Illinois, UGE provides critical support to various airline operations, ensuring passengers experience smooth and hassle-free transitions from ground to air travel. As a recognized leader in ground handling, UGE emphasizes safety, professionalism, and customer care, making it a preferred employer for those seeking a career in the airline and airport services sector.

The role at United Ground Express is centered on providing outstanding assistance and support to passengers, particular... Show More

Job Requirements

  • High school diploma or GED
  • minimum of 18 years old
  • excellent communication skills
  • must be able to read, write, and speak English fluently
  • ability to operate a computer or tablet to enter and retrieve data
  • must be willing and able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces
  • must be alert to moving vehicles or aircraft and use radio equipment
  • must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
  • eligibility to obtain necessary credentials and clearances including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal per local requirements
  • legally authorized to work in the United States without sponsorship
  • must be able to work during day and night shifts, weekends, and holidays
  • mandatory overtime may be required based on operational need
  • successful completion of interview required to meet job qualifications

Job Qualifications

  • High school diploma or GED
  • minimum of 18 years old
  • excellent communication skills
  • must be able to read, write, and speak English fluently
  • ability to operate a computer or tablet to enter and retrieve data
  • eligibility to obtain necessary credentials and clearances including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal per local requirements
  • legally authorized to work in the United States without sponsorship

Job Duties

  • Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
  • Push passengers in wheelchairs to and from gates
  • Carry passengers' carry-on luggage
  • Greet and assist customers upon airport arrival
  • Assist with checked and claimed luggage
  • Direct passengers to appropriate security lines at TSA
  • Assist passengers with any problems, questions, or concerns

Job Qualifications

Experience

No experience required

Job Location

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