Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $24.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Meal allowance
Training and Development
Job Description
Halekulani is a prestigious luxury hotel renowned for its exceptional hospitality, exquisite dining experiences, and commitment to delivering outstanding guest service. Located in a prime area, the hotel offers a blend of sophisticated accommodations, fine dining, and cultural richness, attracting a discerning clientele from around the world. Known for its warm and welcoming atmosphere, Halekulani emphasizes excellence through every aspect of its operations, including its renowned restaurants and bar outlets. With a strong focus on quality and customer satisfaction, it has established itself as a leader in the upscale hospitality and food and beverage sector.
The role of Orchids Assista... Show More
The role of Orchids Assista... Show More
Job Requirements
- Minimum three years experience as assistant manager in an upscale bar or restaurant
- high school diploma or equivalent vocational training certificate
- prior restaurant service and guest relations experience preferred
- liquor commission card and certification from alcohol awareness program required
- tuberculosis clearance
- ability to anticipate guest needs and respond promptly
- familiarity with hotel services and local attractions
- highly organized and detail-oriented
- ability to maintain positive guest relations
- effective verbal and written communication skills
- knowledge and use of computers and software
- familiarity with POS system operation
- physical ability to move tables and chairs, lift up to 25 pounds, stand and walk up to 8-9 hours, work 10-hour shifts
- ability to work indoors and outdoors under various weather and temperature conditions
Job Qualifications
- Minimum three years experience as assistant manager in an upscale bar or restaurant
- high school diploma or equivalent vocational training certificate preferred
- prior restaurant service and guest relations experience
- knowledge of liquor laws and alcohol awareness
- proficiency with POS systems and computer software
- excellent verbal and written communication skills
- strong organizational and multitasking abilities
- ability to train and manage staff effectively
- knowledge of health and sanitation regulations
- ability to handle guest complaints professionally
Job Duties
- Greet and acknowledge all arriving/departing guests
- escort guests to tables and assist with seating
- ensure menu and wine list presentation
- maintain complete knowledge of and comply with all department policies, service procedures, and standards
- maintain correct maintenance and use of equipment
- anticipate guest needs, respond promptly and acknowledge all guests
- maintain positive guest and employee relations
- familiarize with all hotel services, features, and local attractions to respond to guest inquiries
- resolve guest complaints ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- maintain knowledge of table, seat, and station numbers, proper table setups, room capacity, outlet hours, and dress codes
- familiarize with all aspects of the menu, food preparation, and presentation
- familiarize with wine menu and beverage list
- train and retrain new and existing staff
- prepare and adjust weekly work schedules
- authorize vacation, sick leave, holidays, schedule changes, and overtime for staff
- interview candidates and assist in hiring
- conduct employee performance evaluations
- ensure compliance with liquor laws and health regulations
- keep updated on industry trends and developments
- participate in sales calls and client visitations
- recommend improvements to Food and Beverage Director
- ensure SOP compliance
- maintain awareness of safety issues
- visit guests in the dining room for satisfaction checks
- maintain presence on dining floor ensuring staff quality standards
- actively participate in providing exceptional service
- complete assigned administrative work
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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