Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.70 - $1.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
MNX Global Logistics, a UPS Company, is recognized as one of the largest providers of Next Flight Out, ground expedite, and Service Parts Logistics in the country. Operating through a robust network of hundreds of domestic and international agent partners, MNX offers extensive courier pickup and delivery services in collaboration with major commercial airlines for air haul lift. Being part of the UPS family, a Fortune Global 500 organization, MNX Global Logistics benefits from a culture steeped in innovation, collaboration, and commitment to customer satisfaction. UPS itself is known worldwide for its leadership in logistics and package delivery services, fostering... Show More
Job Requirements
- At least 1 year of customer service experience
- Must be at least 18 years old and have a high school diploma or GED
- Be proficient in Microsoft Word, Excel, Outlook and data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible with the ability to work additional hours as business requires
- Strong attention to detail and accuracy
- Desire to exceed customer’s expectations
Job Qualifications
- At least 1 year of customer service experience
- Must be at least 18 years old and have a high school diploma or GED
- Be proficient in Microsoft Word, Excel, Outlook and data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible with the ability to work additional hours as business requires
- Strong attention to detail and accuracy
- Desire to exceed customer’s expectations
Job Duties
- Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
- Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
- Verify all customer instructions are complete and all necessary permits/licenses are in place to meet country requirements
- Responsible for determining carrier based on rate, availability, and customer service provided
- Confirm customs clearance
- Collaborate with service partners and brokers for pre-alerts and to resolve clearance issues
- Communicate with customers, agents, brokers and colleagues in a professional and courteous manner
- Receive, review, verify and process import and export documentation in compliance with all appropriate regulations
- Inform customers of customs clearance, delivery instructions and other required information
- Prepare, route, and cut air bills and manifests
- Identify, document and escalate shipping irregularities and non-conformance
- Responsible for handling non-conformances and rescheduling shipments if needed
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: