Operations Team Leader

Toledo, OH, USA|

Job Overview

Job Description

Our company is a prominent facility management and event services provider dedicated to delivering exceptional event experiences through meticulous planning and hands-on execution. With a commitment to excellence, we specialize in managing a variety of venues that host corporate functions, entertainment productions, and other special events. Our reputation is built on providing seamless event setups, efficient transitions between events, and outstanding customer service that exceeds client expectations.

This role is designed for a dynamic and detail-oriented Event Supervisor who will work closely with the Operations Manager and Event Coordinators. The position entails overseeing the comprehensive setup, maintenance, and... Show More

Job Requirements

High school diploma or equivalent
Minimum of 2 years experience in event operations or related field
Ability to operate motorized equipment including forklifts and aerial lifts
Strong organizational skills and attention to detail
Ability to work flexible hours including evenings and weekends
Good physical stamina for manual labor and equipment operation
Effective communication skills

Job Qualifications

High school diploma or equivalent
Previous experience in event setup and facility maintenance preferred
Strong leadership and supervisory skills
Excellent communication and interpersonal skills
Ability to operate motorized equipment
Knowledge of safety procedures
Ability to manage multiple tasks and prioritize effectively
Experience with client service and conflict resolution
Basic computer skills for time tracking and reporting

Job Duties

Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules and action plans for event set-up and services
Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of events
Makes changes in floor plans and layouts at the direction of management in charge of events
Oversees the changeover of the facility from one event to another
Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas
Reports all major maintenance items and safety concerns to management
Responsible for delivering the highest level of service to all clients and events
Assists in resolving client’s questions and concerns
Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture including staging, audio / visual equipment and motorized equipment
Assists in the training and orientation of new employees, assists with continuing education and training sessions for existing employees, monitors employees progress
Expected to resolve employee conflicts by reference to general work instructions, Union contract and company policies and procedures
Informs management of disciplinary or other problems with team members and assists in administering disciplinary procedures
Compiles information and generates time reports for event wrap up information and work studies
Tracks and monitors employee’s time cards and productivity
Makes recommendations to management for increased productivity
Assists with snow removal and other outdoor grounds maintenance projects as directed
Operates motorized equipment in the performance of assigned duties such as ice resurfacing, forklifts, floor scrubber, aerial lifts, snow removal equipment
Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding set-up, move in/out, and overall facility policies
Performs other event related duties as needed, directed or required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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