You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,200.00 - $1.00
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Vision Insurance
Job Description
TaskUs is a leading global provider of outsourced digital services and customer experience solutions, known for delivering innovative technology-enabled services that help businesses scale and transform. The company thrives on a people-first culture that prioritizes employee well-being and professional growth, fostering an inclusive and dynamic workplace. With a commitment to excellence, TaskUs serves a diverse range of clients across various industries, employing advanced technology and data-driven insights to meet evolving market demands. The Denver, Colorado facility is one of its key operational hubs where it sustains high standards of service and innovation.
The Team Lead role at TaskUs... Show More
The Team Lead role at TaskUs... Show More
Job Requirements
- Two years of relevant people management experience
- Strong strategic thinking and analytical skills
- Experience in coaching and developing team members
- Knowledge of customer confidentiality standards
- Ability to handle HR-related issues
- Excellent communication skills
- Capacity to create and analyze performance reports
- Willingness to work on site in Denver, Colorado
Job Qualifications
- At least two years of prior relevant people management experience
- Strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
- Passion for the development and coaching of teammates
- Effective communication and leadership abilities
- Ability to manage performance metrics and schedule adherence
Job Duties
- Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis
- Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager
- Monitor and review team members' KPIs through data analysis of client dashboards
- Serve as the point of contact for on-shift Roadside Assistance Specialists to assist in vehicle recovery, towing, shuttle services, and break coverage
- Provide the highest level of communication between cross departments
- Act as a subject matter expert providing continuous improvement ideas and solutions to in-field challenges
- Set standards and expectations for the team through conduct, work ethic, integrity, and character
- Ensure all team members adhere to the company’s code of conduct
- Support the learning and development of Roadside Assistance Specialists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All