Operations Support - Northlake, IL

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical
Dental
Vision
401k
Employee assistance program
Paid Time Off
Flexible work schedules

Job Description

Maersk Warehousing and Distribution USA LLC is a prominent leader in the logistics industry, specializing in comprehensive warehousing and distribution services across the United States. With a robust network of strategically located storage facilities, Maersk ensures the seamless management of cargo from receipt to dispatch, providing an integrated supply chain experience that boosts flexibility and resilience for its clients. Known for its dedication to operational excellence and customer satisfaction, Maersk's extensive expertise spans multiple sectors and transportation modes, making it a trusted partner for businesses seeking efficient and cost-effective logistics solutions. The company fosters a culture grounded in honesty and... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Excellent oral and written communication skills
  • Technological aptitude using the internet and online tools
  • Ability to multitask
  • Excellent organizational skills with emphasis on detail

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Excellent oral and written communication skills
  • Proficient with internet and online tools
  • Strong problem-solving skills
  • Ability to multitask and manage time effectively
  • Detail-oriented with excellent organizational skills

Job Duties

  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  • Track, trace, enter and update shipments
  • Data entry
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
  • Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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