Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Fixed Shifts
Benefits
Medical
Dental
Vision
401k
Employee assistance program
Paid Time Off
Flexible work schedules
Job Description
Maersk Warehousing and Distribution USA LLC is a prominent leader in the logistics and supply chain industry, specializing in comprehensive warehousing and distribution solutions across the United States. As part of the global Maersk Group, the company benefits from an extensive network of strategically located storage facilities that enable efficient management of cargo from receipt through to dispatch. This strategic infrastructure ensures flexibility and resilience, empowering clients to optimize their supply chain performance despite unforeseen challenges. Maersk emphasizes a people-centric culture built on honesty and integrity, fostering long-lasting trust with both customers and employees. This strong cultural foundation sets the... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or logistics environment preferred
- Strong computer skills including familiarity with data entry and shipment tracking systems
- Ability to work the specified shift from 4:30 AM to 1:30 PM Tuesday through Saturday
- Excellent verbal and written communication skills
- Ability to handle multiple tasks simultaneously
- Strong organizational skills
Job Qualifications
- Excellent oral and written communication skills
- Strong problem-solving abilities
- Technological aptitude using the internet and online tools
- Ability to multitask effectively
- Excellent organizational skills with emphasis on detail
- Previous customer service experience preferred
- Familiarity with logistics or warehousing operations advantageous
Job Duties
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Perform data entry
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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