Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k
Employee assistance program
Paid Time Off
Flexible work schedules
Job Description
Maersk Warehousing and Distribution USA LLC is a key player in the logistics sector, specializing in end-to-end warehousing and distribution services across a strategic network of storage facilities. The company focuses on handling complex supply chain needs by providing capabilities that include cargo receiving, storing, processing, and dispatching. Such extensive logistic solutions allow Maersk Warehousing and Distribution USA LLC to offer flexibility and resilience to supply chains, which is essential in today's rapidly changing market conditions. Their expertise spans various industries, transportation modes, and sectors, contributing to a reputation for excellence that saves customers both time and money. The organization... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or logistics support preferred
- Proficiency with computers and internet applications
- Strong communication skills
- Ability to manage multiple tasks simultaneously
- Detail oriented
- Willingness to work Monday to Friday, 9:00 AM to 5:30 PM shift
Job Qualifications
- Excellent oral and written communication skills
- Strong problem-solving capabilities
- Technological aptitude using internet and online tools
- Ability to multitask effectively
- Excellent organizational skills with emphasis on detail
- Experience in customer service or related field preferred
- Familiarity with warehousing or logistics operations is a plus
Job Duties
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Data entry
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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