Operations Supervisor - Uptown Theater (Minneapolis.
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.60 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Free concert tickets
student loan reimbursement
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, renowned for creating unforgettable experiences that connect artists and fans across the globe. Comprising esteemed divisions such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship, the company orchestrates a dynamic array of live events including over 40,000 shows and more than 100 festivals annually across 40-plus countries. As a global leader, Live Nation continually innovates the live entertainment industry, offering thrilling concert experiences and fostering a lively work culture steeped in passion for music and fostering talent.
At the heart of this vibrant company is the Up... Show More
At the heart of this vibrant company is the Up... Show More
Job Requirements
- High school diploma required
- 3-5 years leadership role experience in restaurant, bar, or nightclub
- Knowledge of high-volume nightclub operations and responsible alcohol service
- Experience developing operating procedures
- Proficiency with Microsoft Excel and Word
- Strong prioritization and communication skills
- Ability to train and develop staff
- Ability to manage multiple tasks effectively with upbeat attitude
- Experience with administrative tasks such as inventory, labor forecasting, scheduling, sales reports, invoices, performance tracking
- Detail oriented
Job Qualifications
- High school diploma
- 3-5 years leadership experience in restaurant, bar, or nightclub environment
- Working knowledge of high-volume nightclub operations and responsible alcohol service
- Experience developing operating procedures
- Proficiency in Microsoft Excel and Word
- Strong prioritization and communication skills
- Ability to train and develop employees
- Experience handling administrative tasks including inventory, labor forecasting, scheduling, sales reports, invoices, and performance tracking
- Detail oriented
- Security experience preferred
- Experience in live music environment preferred
- College diploma in related field preferred
- Interest in growing within Live Nation and venue operations preferred
Job Duties
- Oversee operations staff in-venue during show hours
- Support Operations Manager with day-of-show duties
- Respond to elevated staff and guest inquiries related to shows, artist meet and greet packages, VIP programs, and seat upgrades
- Address guest concerns and complaints regarding security and customer service
- Follow up with Security and Guest Services teams to ensure service standards
- Perform opening, running, and closing duties as per Live Nation policy
- Maintain venue atmosphere and line of sight by circulating and reporting issues
- Conduct suggestive selling of venue products and services when applicable
- Keep updated on Standard Operating Procedures and communicate them to team
- Create pre-shift sheets and relay management information to staff
- Turn in lost and found articles to Box Office
- Ensure responsible alcohol service in accordance with training and policies
- Maintain security of Back of House areas and guest contact points
- Lead all pre-shift meetings
- Communicate guest and team member issues to Manager on Duty
- Assist with incident reports, witness statements, and ejection logs
- Work scheduled special events throughout the venue
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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