Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K with company match
paid vacation days
Paid parental leave
Tuition Reimbursement
weekly pay
free shift meal
Free parking
Employee Discounts
Referral Bonus
Training and Development
Job Description
Delaware North Parks and Resorts is a globally recognized hospitality and food service company with over 100 years of legacy, operating in a diverse range of sectors including sports arenas, national parks, casinos, and hotels. One of its prestigious properties is The Westin Buffalo, located in Buffalo, New York. The Westin Buffalo stands as the city’s only full-service, four-diamond hotel, offering guests luxury accommodations, exceptional service, and world-class amenities. Situated within Delaware North’s global headquarters building, this hotel features well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Since its... Show More
Job Requirements
- High school diploma or equivalent
- one year of guest service, front desk and/or back of the house hospitality experience
- supervisory experience preferred
- ability to resolve guest experience problems
- knowledge of hospitality computer programs such as HotSOS and property management systems
- ability to work under pressure with attention to detail
- physical ability to perform frequent climbing of stairs, bending, stooping, reaching, kneeling, standing, walking and carrying
- ability to operate cleaning equipment and complete scrubbing and washing duties
- ability to push carts weighing up to 200 pounds and occasionally lift or move up to 50 pounds
- visual acuity to inspect cleanliness of rooms and surfaces
- ability to work in environments exposed to fumes, chemicals, wet, outside weather and humid conditions
Job Qualifications
- One year of guest service, front desk and/or back of the house hospitality experience required with supervisory experience preferred
- demonstrated ability to resolve guest experience problems
- degree or studies in Hospitality Management preferred
- experience with hospitality computer programs such as HotSOS and property management systems
- ability to follow procedures and work well under pressure with attention to detail
Job Duties
- Learn to lead and develop operations teams
- coordinate daily responsibilities with the front desk and housekeeping staff to ensure the highest levels of guest service
- adhere to quality assurance standards and review and action operations support checklists and reports
- complete daily reports including weekly inventory, check in supplies and analyze for discrepancies
- train and supervise team members, ensuring adherence to quality standards, deadlines and proper procedures
- assist manager with team member job performance and recommendation feedback
- train team members on handling guest challenges and comments
- provide escalated and problem-solving support to guests
- implement policies, procedures and service standards
- prepare and issue work schedules, deadline and duty assignments for front and back of house including administrative team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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