Operations Supervisor ("Supervisor de Operaciones")

Chula Vista, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible work schedule

Job Description

Azul Hospitality is a dynamic and esteemed hospitality company known for operating a collection of well-regarded hotels that emphasize exceptional guest experiences and operational excellence. Azul Hospitality prides itself on maintaining high standards of service and fostering a professional environment that balances the needs of guests, staff, and owners alike. By adhering to strict brand standards and focusing on continuous improvement, Azul Hospitality ensures that each stay is memorable for guests while driving effective operational management for its properties.

This particular role centers around the supervision of hotel operations, with the key responsibility of developing and implementing outstanding strategie... Show More

Job Requirements

High school diploma or equivalent
Prior front desk experience
Ability to provide and maintain valid driver's license
Knowledge of brand standards and hospitality policies
Strong communication skills
Ability to lift up to 45 lbs
Ability to stand and move for extended periods
Capable of working in moderate temperature controlled environments
Ability to operate office equipment
Availability for varied schedules including training and meetings
Maintenance of neat and well-groomed appearance
Regular attendance and punctuality
Compliance with company safety and operational rules

Job Qualifications

High school diploma or equivalent
Prior front desk experience
One to three years supervisory experience preferred
Knowledgeable of loyalty programs and hospitality industry systems
Excellent leadership and customer relations skills
Detail oriented with strong organizational and communication skills
Basic computer skills including Windows OS, MS Office, PMS, PBX, Key system and POS
Good verbal, written, and electronic communication skills
Strong issue resolution and analytical skills
Knowledge of federal, state, and local employment laws and safety regulations

Job Duties

Ensure efficient guest registration, check out and telephone service
Observe front desk agents and ensure established procedures are completed according to policy
Maximize hotel revenues through up-sell program and 95% occupancy strategies
Observe front desk and guest services to ensure customer service excellence
Direct and train staff
Participate in hiring process and performance appraisals
Review daily arrivals, departures, and VIP reservations to ensure smooth operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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