Operations Supervisor, Audio Visual-Hilton Santa Fe Buffalo Thunder Resort and Casino
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Encore is a global leader in the event production industry, specializing in delivering exceptional audiovisual and event technology services to a wide range of clients including hotels, convention centers, corporate events, and live entertainment. The company is known for its cutting-edge technology, dedicated service standards, and innovative event solutions that help create memorable experiences. Encore operates in diverse environments such as hotels and warehouses, adhering to high standards of operational excellence and customer satisfaction. As a part of the dynamic and fast-paced events industry, Encore emphasizes teamwork, technical expertise, and superior client engagement to maintain its reputation as a preferred... Show More
Job Requirements
- Ability to lift 50 lbs
- Valid driver’s license
- Completion of training and certification requirements within 60 days for external applicants
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience in customer service or hospitality
- Experience in audio-visual technology
- Flexibility to work irregular hours including evenings, weekends, and holidays
- Willingness to work in hotel, convention center, and warehouse environments
- Physical ability to perform job duties including standing, walking, stooping, crawling, kneeling, bending, reaching, climbing as required
- Adherence to appearance guidelines
- Ability to work in noisy and variable temperature environments.
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and teams
- Valid driver’s license
- Ability to lift 50 lbs
- Completion of training and certification requirements as per Encore’s Global Learning Training Program within required timelines.
Job Duties
- Organizes daily floor activities to ensure timely equipment setup, refresh and removal
- Performs daily floor management including directing technicians and assisting with scheduling
- Participates in crew scheduling with venue management and Workforce
- Ensures flowsheets are updated and completed
- Coordinates communications for event management
- Attends venue meetings such as banquet event order meetings and pre/post conferences
- Assists management in compliance with Operational Excellence and Service Standards
- Provides excellent customer service and maintains positive client relationships
- Monitors events and checks in on customers
- Assists in training technicians on operational and service standards
- Mentors new hires and guides technician career development
- Leads proper setup, operation, and breakdown of audiovisual equipment
- Troubleshoots technical issues and resolves problems promptly
- Ensures equipment security and performs preventative maintenance
- Leads team in equipment storage, transportation, and maintenance
- Participates in physical inventory counts as requested.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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