Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee recognition programs
Career advancement opportunities
Job Description
Courtyard by Marriott Raleigh Midtown is a vibrant hotel located at 1041 Wake Towne Dr, Raleigh, North Carolina. As part of the Marriott International portfolio, this hotel is committed to delivering an exceptional experience to both business and leisure travelers. Marriott International is known globally for its hospitality excellence, dedication to employee growth, and commitment to diversity and inclusion. The Courtyard brand specializes in providing tailored services for business travelers, focusing on comfort, convenience, and innovation, fostering an environment where guests feel welcomed and valued. This particular location maintains high standards for guest services operations, contributing to Marriott's reputation for... Show More
Job Requirements
- High school diploma or GED equivalent
- at least 1 year of related work experience
- at least 1 year of supervisory experience
- ability to stand, sit, or walk for long durations
- ability to lift and move objects up to 25 pounds
- strong interpersonal and communication skills
- willingness to follow company policies and safety guidelines
Job Qualifications
- High school diploma or GED equivalent
- at least 1 year of related work experience
- at least 1 year of supervisory experience
- strong communication skills
- experience in guest services or hospitality
- ability to use computer systems for reporting and reservations
- professionalism and customer service orientation
- knowledge of safety and compliance protocols
Job Duties
- Complete designated cashier and closing reports in the computer system
- review shift logs and daily memo books and document pertinent information in logbooks
- contact appropriate individual or department as necessary to resolve guest call, request, or problem
- process all guest check-ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, and issuing room key
- sell a room or accommodation to guests without reservations based on availability
- ensure rates match market codes and document exceptions
- ensure checks from outlets are scanned and charged to the room
- assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees
- serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
- report accidents, injuries, and unsafe work conditions to manager
- complete safety training and certifications
- follow all company policies and procedures
- ensure uniform and personal appearance are clean and professional
- maintain confidentiality of proprietary information
- protect company assets
- welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, thank guests genuinely
- communicate clearly and professionally
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- ensure adherence to quality expectations and standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects up to 25 pounds
- perform other job duties as requested by supervisors
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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