Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career development opportunities
Job Description
Courtyard by Marriott Memphis Airport is a prominent hotel located in Memphis, Tennessee, known for its exceptional accommodations and customer service. As part of the globally recognized Marriott International portfolio, this hotel caters primarily to business travelers and tourists seeking comfortable, efficient, and welcoming lodging. The Courtyard brand has pioneered the concept of a hotel specifically designed for business travelers, offering amenities and services that empower guests regardless of their travel purpose. This establishes Courtyard as a leader in the hospitality industry, continually striving to meet and exceed guest expectations through innovation, quality, and a commitment to service excellence.
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Job Requirements
- High school diploma or equivalent
- at least one year of related work experience
- no supervisory experience required
- ability to stand, sit, or walk for long periods
- ability to lift and move objects up to 25 pounds
- willingness to comply with company policies and procedures
- ability to work full time
- willingness to complete safety training and obtain certifications
Job Qualifications
- High school diploma or equivalent
- at least one year of related work experience
- experience in supervisory roles preferred
- ability to communicate professionally
- knowledge of hotel operations
- customer service skills
- ability to work in a team environment
- proficiency with computer systems
- problem-solving skills
Job Duties
- Complete designated cashier reports and closing reports in the computer system
- review employee shift logs and daily memo books documenting relevant information in records
- contact appropriate persons or departments to resolve guest calls, requests, or issues
- process all guest check-ins by confirming reservations, verifying identities, requesting payment, assigning rooms, and distributing keys
- sell rooms to walk-in guests based on availability and adhere to market rate standards
- ensure charges from various point-of-sale outlets are posted to guest accounts
- assist management with training, coaching, evaluating, motivating, and disciplining employees
- report accidents, injuries, unsafe conditions and complete safety trainings and certifications
- comply with company policies and procedures, maintain professional appearance and confidentiality
- welcome guests according to company standards and anticipate service needs
- communicate clearly and professionally, handle phones with proper protocol
- cultivate positive working relationships
- ensure compliance with quality standards
- stand, sit, or walk for prolonged periods
- move, lift, transport, push, drag objects up to 25 pounds
- perform other reasonable duties as assigned
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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