Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career progression opportunities
Job Description
Courtyard by Marriott Raleigh Midtown is part of the globally recognized Marriott International brand, renowned for its commitment to quality hospitality and outstanding guest service. Located in the vibrant city of Raleigh, North Carolina, this Courtyard by Marriott hotel provides an ideal setting for business travelers and leisure guests seeking comfortable accommodations and exceptional customer care. Known for its welcoming atmosphere and modern amenities, the hotel serves as a hub for travelers who value both convenience and an engaging guest experience. Marriott International's reputation as a global leader in the hospitality industry is built on its dedication to diversity, inclusion,... Show More
Job Requirements
- High school diploma or GED equivalent
- at least 1 year of related work experience
- ability to stand, sit, or walk for prolonged periods
- ability to lift, move, and position objects weighing up to 25 pounds
- available for full-time work
- good communication skills
- willingness to comply with company policies
- ability to maintain confidentiality
Job Qualifications
- High school diploma or GED equivalent
- at least 1 year of related work experience
- no supervisory experience required
- excellent communication skills
- ability to use computer systems
- strong customer service skills
- ability to work in a team-oriented environment
- proficiency in speaking clearly and professionally
- problem-solving skills
Job Duties
- Complete assigned cashier and closing reports in the computer system
- review employee shift logs and daily memo books and document pertinent information
- contact appropriate person or department to resolve guest calls, requests, or issues
- process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys
- sell rooms to guests without reservations based on availability
- ensure room rates comply with market standards and document exceptions
- scan and charge accounts from various points of sale to room accounts
- assist management with employee training, evaluation, discipline, motivation, and coaching
- report accidents, injuries, and unsafe work conditions
- maintain a professional appearance and confidentiality
- greet guests according to company standards, anticipate and fulfill service needs, thank guests sincerely
- communicate clearly and professionally with others
- handle phones appropriately
- cultivate and maintain positive working relationships
- ensure quality standards compliance
- stand, sit, or walk for extended periods
- move objects weighing up to 25 pounds
- perform other reasonable duties as requested by supervisors
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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