Job Overview
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible working hours
Job Description
HHM Hotels is a renowned hospitality management company known for its dedication to excellence and outstanding guest experiences. As a reputable hotel management firm, HHM Hotels operates multiple properties, delivering superior service and maintaining high standards in the hotel industry. With a focus on innovation, sustainability, and guest satisfaction, HHM Hotels has built a strong reputation as a leader in the hospitality sector. The company prides itself on its core values, which emphasize people as the key capability, hearts that serve with genuine care, commitment to only excellence, agility in staying nimble, and owning one’s responsibilities fully.
The Operations Su... Show More
The Operations Su... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Thorough knowledge of front office operations
- Intermediate knowledge of overall hotel operations
- Ability to handle multiple tasks efficiently
- Strong leadership and coaching skills
- Willingness to work a flexible schedule including holidays and weekends
- Ability to stand for extended periods and perform physically demanding tasks
Job Qualifications
- Associate or bachelor’s degree preferred
- Thorough knowledge of front office operations
- Intermediate knowledge of overall hotel operations
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and work in a fast-paced environment
- Knowledge of safety and emergency procedures
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers
- Coordinate with department managers when necessary to ensure optimal functioning of the hotel
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Supervise night audit functions and perform audit in absence of the night auditor
- Be aware of emergency procedures and take full responsibility in emergency situations
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role
- Perform other duties as requested by management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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