Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Thompson Hotel is a distinguished luxury brand renowned for delivering exceptional hospitality experiences through superior service and sophisticated design. As part of the Marriott International portfolio, this hotel boasts a blend of contemporary style and classic elegance that caters to discerning guests seeking both comfort and luxury. Located in prime urban destinations, Thompson Hotel prides itself on cultivating an environment where guests feel valued, pampered, and immersed in an authentic luxury lifestyle. The hotel’s commitment to excellence extends beyond its public spaces and guest rooms, emphasizing a culture of engagement, accountability, and continuous improvement among its team members.
The Operatio... Show More
The Operatio... Show More
Job Requirements
- High school diploma or General Education Degree
- 1+ years of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Ability to read and recognize various tools and chemicals used in cleaning processes
- Comfortable working in shared spaces with constant noise
- Able to manage frequent changing priorities and deadlines
- Must be able to move 10lbs regularly and push, pull, or lift up to 50lbs weekly
Job Qualifications
- High school diploma or General Education Degree
- 1+ years of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Strategic business leader with ability to devise plans aligned with organizational goals
- Proven team motivator and effective meeting facilitator
- Strong written, verbal, and interpersonal communication skills
- Ability to prioritize and organize work assignments effectively
- Comprehensive knowledge of safe work environments
- Ability to maintain high quality standards under pressure
- Ability to implement and uphold service standards
Job Duties
- Oversee daily operations for Front Office and Housekeeping to ensure efficiency, profitability, and superior guest satisfaction
- Inspect guest rooms and public spaces, ensuring quality and addressing deficiencies promptly
- Manage inventory of supplies and equipment
- report needs and maintain stock for smooth operations
- Schedule and assign work, conduct pre-shift meetings, and monitor team performance across both departments
- Respond to guest inquiries and resolve issues quickly and professionally, supporting team members as needed
- Ensure accurate coding of labor and assist with labor cost analysis and reporting
- utilize property management systems for operational oversight
- Maintain safety standards and compliance throughout all areas
- Complete daily checklists, ensuring all tasks are completed and information is relayed to the next Manager on duty
- Support reservation calls, check voicemails, and handle administrative tasks as needed
- Participate in daily stand-up, departmental meetings, and ongoing training initiatives
- communicate updates to team members
- Collaborate with other departments to resolve operational challenges and enhance overall guest experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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