Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Professional development opportunities
Employee Discounts
Job Description
Thompson Hotels is a distinguished leader in the luxury hospitality industry, known for creating unique and memorable experiences that blend exceptional service with sophisticated design. A part of the Hyatt portfolio, Thompson Hotels embodies an upscale lifestyle brand that seamlessly integrates cosmopolitan vibrancy with local culture, offering guests an atmosphere rich in authenticity and style. With a commitment to delivering exemplary hospitality, Thompson continually seeks to inspire a culture where creativity and genuine service thrive, balancing a sharp sense of humor and spontaneity to make every guest experience special.
We are currently seeking a dynamic and dedicated individua... Show More
We are currently seeking a dynamic and dedicated individua... Show More
Job Requirements
- High school diploma or General Education Degree
- 1+ years of relevant work experience in similar scope and title
- experience within luxury brand/markets
Job Qualifications
- High school diploma or General Education Degree
- 1+ years of relevant work experience in similar scope and title
- experience within luxury brand/markets
Job Duties
- Oversees and manages the performance of housekeepers to ensure efficient and profitable operations
- coach and train all housekeepers to ensure superior products for guest satisfaction
- inspects guestrooms and gives appropriate feedback to housekeepers
- periodically inventories supply and equipment
- effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines
- inspects and evaluates physical condition of establishment
- prepare and analyze reports on labor cost and production of operation
- participate in the daily line-up and regular training/departmental meetings
- maintain supplies and report to Executive Housekeeping Manager items to be ordered for efficient operations on a daily basis
- adhere to safety guidelines
- assists with corrective action to continuously improve service results
- assists with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate
- assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- schedule, assign daily work, lead pre-shift meetings, inform and train team members
- monitor, observe and assist in evaluating team member performance
- monitor lobby traffic and adjust staffing accordingly
- motivate front desk agent team with fun and light-hearted competitions and other interactive activities
- communicate all relevant guest and group activity to proper internal parties
- run daily reports
- ensure special touches by all members of Front Desk team
- take incoming reservation calls
- all other duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: