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SMS Holdings

Operations Supervisor

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $31.25
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Work Schedule

Weekend Shifts
Fixed Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
accidental death and dismemberment insurance
critical illness insurance
accident insurance
Paid Time Off
401k retirement savings plan
Holiday pay
Vacation pay
Birthday pay
Jury duty leave

Job Description

Block by Block is a dynamic organization committed to revitalizing public spaces and making communities friendlier, cleaner, and safer. This innovative company focuses on enhancing Downtown Business Improvement Districts through its Ambassador programs, which serve to increase the livability and economic vitality of the areas they operate in. By fostering vibrant and welcoming community spaces, Block by Block plays a crucial role in supporting local businesses, residents, and visitors alike, contributing positively to urban development and public safety.

Block by Block is currently seeking an experienced Operations Supervisor to lead their Ambassador Team. This role is a pivotal leadership po... Show More

Job Requirements

  • 3 plus years of supervisory or managerial experience
  • experience managing 15 plus employees
  • proficiency in time management
  • proficiency in Microsoft Office suites
  • valid driver's license
  • weekend availability required
  • ability to work outdoors in all weather conditions
  • ability to work from Thursday to Monday 2:30pm to 11:00pm
  • CPR certification preferred
  • First Aid certification preferred
  • current AED certification preferred

Job Qualifications

  • Customer service and hospitality experience
  • conflict resolution skills
  • report writing ability
  • de-escalation training
  • ability to work outdoors in all weather conditions
  • supervisory and managerial experience of 3 or more years
  • experience managing teams of 15 or more employees
  • strong time management skills
  • proficiency in Microsoft Office suites
  • leadership and executive-level budgeting experience
  • strong problem-solving skills
  • ability to foster team culture
  • good communication skills
  • valid driver's license

Job Duties

  • Coordinate recruitment and selection of candidates
  • onboard and train new Ambassadors
  • create and maintain a positive team culture
  • adjust deployment of team and resources based on daily needs
  • identify and solve problems to improve program quality
  • manage purchasing and inventory of supplies and equipment
  • report outcomes through various reporting channels
  • provide hands-on coaching, mentoring, and training in the field

Job Qualifications

Experience

Expert Level (7+ years)

Job Location