Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Courtyard by Marriott Detroit Warren is a renowned hotel brand under the global Marriott International portfolio, located at 30190 Van Dyke Avenue, Warren, Michigan. As part of Marriott International, Courtyard by Marriott focuses on delivering excellent hospitality services tailored to business travelers and other guests. The hotel emphasizes providing a guest experience that is not only accommodating but also innovative and welcoming. Known for its commitment to enhancing the traveler’s journey, Courtyard has carved out a niche by designing hotels with the business traveler in mind, ensuring comfort, convenience, and quality at every turn. Marriott International is dedicated to fostering... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Minimum 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to communicate clearly and professionally
- Capability to handle physical job demands including lifting up to 25 pounds
- Willingness to work full time and on site
- Commitment to follow company policies and safety procedures
- Professional appearance and demeanor
- Ability to maintain confidentiality and protect company assets
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Ability to handle confidential information professionally
- Familiarity with safety training and protocols
Job Duties
- Complete designated cashier and closing reports in the computer system
- Review shift logs and daily memo books and document pertinent information
- Contact appropriate individual or department to resolve guest call, request, or problem
- Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning room, and issuing room key
- Sell rooms to guests without reservations based on availability
- Ensure rates match market codes and document any exceptions
- Scan and charge outlet checks to guest rooms
- Assist management in training, evaluating, counseling, motivating, and coaching employees
- Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
- Report accidents, injuries, and unsafe work conditions
- Follow company policies and procedures and ensure professional appearance
- Welcome and acknowledge guests according to standards
- Anticipate and address guest service needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Develop and maintain positive relationships
- Adhere to quality expectations and standards
- Stand, sit, or walk for extended periods
- Lift, carry, push, or pull objects up to 25 pounds
- Perform other duties as requested by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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