Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Courtyard by Marriott Detroit Warren, located at 30190 Van Dyke Avenue, Warren, Michigan, is part of the renowned Marriott International portfolio. Marriott International is a global leader in hospitality, committed to creating an inclusive, diverse, and welcoming environment for its employees and guests alike. This hotel brand focuses on catering to the needs of business travelers, offering modern and comfortable accommodations designed specifically for their unique requirements. The Courtyard brand is known for its dedication to guest satisfaction, excellent service, and a work culture that fosters continuous learning and personal growth. Being part of Marriott International means access to a... Show More
Job Requirements
- High school diploma or equivalent GED
- At least 1 year of related work experience
- Ability to stand, sit or walk for prolonged periods
- Ability to lift at least 25 pounds without assistance
- Excellent communication skills
- Professional appearance
- Ability to follow company policies and procedures
- Willingness to work full-time
- Commitment to guest service excellence
Job Qualifications
- High school diploma or equivalent GED
- At least 1 year of related work experience
- Ability to effectively communicate in a professional setting
- Customer service skills
- Basic computer skills
- Ability to work in a fast-paced environment
- Teamwork and interpersonal skills
Job Duties
- Complete designated cashier reports and closing reports in the computer system
- Review employee shift logs and daily memo books and document relevant information in the records
- Contact appropriate person or department such as bell services or housekeeping to resolve guest calls, requests or issues
- Process all guest check-in records by confirming reservations in the computer system, verifying guest identity, requesting a form of payment, assigning rooms and delivering and activating room keys
- Sell room or accommodations to guests without reservations based on availability
- Ensure rates are adjusted according to market standards and all exceptions are documented
- Ensure guest account charges from various points of sale are scanned and posted to the guest room account
- Assist management in training, evaluation, counseling, discipline, motivation, and coaching of employees and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open-Door Policy" process
- Report accidents, injuries and unsafe working conditions to the manager
- Conduct safety training and obtain certifications
- Comply with all company policies and procedures
- Maintain clean and professional uniform and personal appearance
- Protect confidential information and company assets
- Greet and acknowledge all guests according to company standards
- Anticipate guest service needs and address them
- Thank guests with genuine appreciation
- Assist disabled individuals
- Use clear and professional language with others
- Answer phones using appropriate protocol
- Foster and maintain positive working relationships with others
- Ensure compliance with quality standards and expectations
- Stand, sit or walk for extended periods during work shifts
- Move, lift, carry, push, pull and position without assistance objects up to 25 pounds
- Perform other reasonable job duties as assigned by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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