Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Courtyard by Marriott Scottsdale Old Town is a renowned hotel located at 3311 North Scottsdale Road, Scottsdale, Arizona. As part of the globally recognized Marriott International portfolio, Courtyard hotels are celebrated for their dedication to serving the evolving needs of business travelers and leisure guests alike. Marriott International prides itself on fostering an inclusive and diverse workplace, valuing the fusion of cultures, talents, and experiences of its associates worldwide. The company is committed to providing equal employment opportunities without discrimination based on disability, veteran status, or other legally protected characteristics. The Courtyard brand is inspired by innovation and a passion... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of related work experience
- ability to stand, sit, or walk for extended periods
- ability to move and lift objects up to 25 pounds
- availability to work full-time
- strong communication skills
- adherence to company policies and procedures
Job Qualifications
- High school diploma or GED
- at least 1 year of related work experience
- ability to communicate clearly and professionally
- customer service orientation
- basic computer skills
- ability to handle multiple tasks
- familiarity with hotel operations
- willingness to learn and adapt
- teamwork and interpersonal skills
Job Duties
- Complete designated cashier and closing reports in the computer system
- review employee shift logs and daily memo books and document relevant information
- contact appropriate person or department to resolve guest calls, requests, or issues
- process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys
- sell rooms or accommodations to guests without reservations based on availability
- ensure room rates comply with market standards and document exceptions
- ensure accounts from various outlets are scanned and posted to guest room accounts
- assist management in training, evaluating, coaching, disciplining, motivating, and training employees
- report accidents, injuries, and unsafe work conditions
- conduct training and obtain safety certifications
- comply with all company policies and procedures
- maintain a professional appearance and confidentiality
- greet and acknowledge guests according to standards
- anticipate and fulfill guest service needs
- assist persons with disabilities
- communicate clearly and professionally
- handle telephone calls following proper protocols
- build and maintain positive working relationships
- ensure quality expectations and standards are met
- stand, sit, or walk for extended periods
- move, lift, transport, push, pull, and place objects weighing up to 25 pounds without assistance
- perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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