Operations Supervisor

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $20.00 - $25.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

student loan reimbursement

Adoption and fertility support

Job Description

Live Nation Entertainment is the world's leading live entertainment company, composed of industry giants such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized globally as a dominant force in event ticketing, facilitating the sale of over 500 million tickets annually to a network of more than 12,000 clients worldwide. Live Nation Concerts stands as the largest provider of live entertainment, promoting an impressive portfolio of over 40,000 shows and more than 100 festivals each year, spanning across over 40 countries and involving nearly 4,000 artists. The synergy between these ventures allows Live Nation Media... Show More

Job Requirements

Responsible Alcohol Awareness Training Certification or equivalent
Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
Skills in guest relations and staff relations, assessing and anticipating special needs of guests
Prioritization of duties and effective communication skills
Ability to handle multiple tasks and issues at one time effectively with an upbeat attitude
Ability to read guests and anticipate their needs
Ability to turn potentially negative situations into positive ones
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
Special requirements or equivalent certificate
High school diploma required

Job Qualifications

Responsible Alcohol Awareness Training Certification or equivalent
Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations
Skills in guest relations and staff relations, assessing and anticipating special needs of guests
Prioritization of duties and effective communication skills
Ability to handle multiple tasks and issues simultaneously with an upbeat attitude
Ability to read guests and anticipate their needs
Ability to turn potentially negative situations into positive ones
Strong communication skills to foster unity and camaraderie
High school diploma required
Experience in a live music environment preferred
College diploma in related field preferred

Job Duties

Work directly with the Ops Manager and Security Supervisor to perform day of show duties
Respond to all elevated staff and guest inquiries and concerns regarding shows, artist meet and greet packages, amenities, VIP program, and seat upgrades
Work through and correct guest concerns and complaints regarding security and customer service situations
Follow up with Security and Guest Services teams to ensure service standards are met
Perform opening, running, and closing duties according to Live Nation policy
Inform guests of Music Hall amenities and make recommendations
Maintain line of sight and atmosphere control by circulating through work area and reporting issues
Suggestive selling of all venue products and services when applicable
Keep current on all Standard Operating Procedures and effectively communicate them to team members
Create pre-shift sheet and relay information from management to staff
Turn in all lost and found articles to Box Office
Ensure responsible alcohol service per training and company policies
Ensure proper line of sight maintenance by staff at all guest contact points and maintain security of Back of House areas
Lead all pre-shift meetings prior to shift start
Communicate any guest or team issues to M.O.D.
Work with M.O.D. to resolve guest issues, consulting management if needed
Complete incident reports and collect witness statements
Assist M.O.D. with ejection logs and incident reports
Work special events scheduled throughout the venue

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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