Operations Shift Manager

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Salary
Rate:
Range $38,000.00 - $71,800.00
clock

Work Schedule

Flexible
Weekend Shifts
Night Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

Oak Grove Racing, Gaming & Hotel (the Property) is a modern and vibrant entertainment facility located in the bustling town of Oak Grove, Kentucky. Situated strategically across from Ft. Campbell, a major Army post, the Property benefits from high traffic and a diverse range of visitors, including military personnel and their families. Its proximity to Clarksville, Tennessee, just 10 miles away, and less than 60 miles from downtown Nashville, Tennessee, makes it an accessible destination for guests looking for premier racing, gaming, and hospitality experiences. The establishment is committed to providing unparalleled guest service while ensuring compliance with all relevant... Show More

Job Requirements

  • Able to obtain and maintain a valid Kentucky gaming/racing license
  • experience in gaming or hospitality management preferred
  • strong communication skills
  • ability to work flexible hours including weekends, holidays, and nights
  • physical ability to lift, push, and pull up to 75 pounds
  • knowledge of health department standards and state gaming regulations
  • willingness to work in a moderate to loud environment
  • ability to maintain confidentiality and professionalism
  • experience in staff development and scheduling

Job Qualifications

  • Able to obtain and maintain a valid Kentucky gaming/racing license
  • excellent oral and written communication skills
  • ability to maintain high levels of confidentiality and integrity
  • maintaining a professional working relationship among all personnel
  • leads by example relative to exemplary customer service, both internal and external
  • must be detail-oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
  • self-motivated with attention to detail
  • knowledge of state gaming laws and regulations

Job Duties

  • Assisting with supervising the gaming and beverage operations
  • promotes positive customer relations, greets customers, and creates a friendly atmosphere
  • ensure the safety and security of team members and guests
  • maintaining interpersonal working relationships among all personnel and support departments
  • creative problem solving and resolution management
  • adherence to state gaming regulations
  • willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high-pressure deadlines
  • development of staff, interviews, hiring, and evaluations
  • responsible for the training of all team members to ensure consistency of service at the highest level at all times
  • ensuring accuracy of all menus and update POS as required
  • responsible for maintaining budgeted labor and staffing levels
  • assist in overseeing ordering and inventory levels
  • must be knowledgeable of all health department standards
  • other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

You may be also interested in: