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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Tuition Reimbursement
Job Description
First Citizens Bank is a leading financial institution known for its commitment to serving its customers with integrity and personalized service. As a well-established bank, First Citizens provides a comprehensive range of financial products and services to meet the needs of individuals, families, and businesses. The bank prides itself on fostering a collaborative work environment where employees are empowered to contribute to their communities and grow professionally. With a strong presence in the banking industry, First Citizens Bank continually invests in technology and innovation to enhance customer experiences while maintaining a robust operational framework.
The role of Operations Services ... Show More
The role of Operations Services ... Show More
Job Requirements
- Bachelor's Degree and 1 years of experience in financial services, customer service, bank operations, or branch operations management or High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management
- Management or supervisory experience preferred
- Financial literacy
- Knowledge of retail banking products and services
- Operations management
Job Qualifications
- Bachelor's Degree and 1 years of experience in financial services, customer service, bank operations, or branch operations management or High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management
- Management or supervisory experience preferred
- Financial literacy
- Knowledge of retail banking products and services
- Operations management
Job Duties
- Foster collaborative partnerships that deliver value for customers, prospects and colleagues
- Initiate conversation to uncover sales or referral opportunities
- Listen attentively and ask insightful questions to understand customer needs and preferences
- Take prompt actions to address immediate needs
- Comply with all regulations, bank policies, procedures and delegated authorities to manage risk
- Complete required training by established deadlines
- Perform general office management duties to ensure operational efficiency
- Manage performance and personnel functions for a team to deliver results
- Provide one on one feedback and coaching to support associate development
- Leverage expertise of Bank partners and other managers to accomplish business goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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