Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Falls Church Marriott Fairview Park, located at 3111 Fairview Park Drive, Falls Church, Virginia, is a distinguished hotel known for its commitment to exceptional guest experiences and quality service within the hospitality industry. As part of the globally recognized Marriott International brand, this property operates under a hospitality framework that emphasizes luxury, comfort, and attentive service tailored to both business and leisure travelers. Marriott International is renowned for its expansive portfolio of hotels and resorts around the world and is dedicated to fostering a work environment that respects diversity, encourages development, and values every associate's contribution.
This managemen... Show More
This managemen... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- Ability to work full time on-site
- Strong interpersonal and organizational skills
- Effective communication abilities
- Willingness to follow loss prevention policies
- Capability to use departmental equipment and technology
- Flexibility to assist various operational areas
- Commitment to excellent guest service
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services or related area
- Strong communication and leadership skills
- Ability to manage multiple departments and operations
- Proficient in using operational and financial reports
- Knowledge of loss prevention policies
- Ability to handle guest relations effectively
- Experience in scheduling and managing staff
- Familiarity with hotel night audit procedures
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of shift checklist
- Run and review room operations reports
- Understand and support operations of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as needed
- Communicate performance expectations and manage employee questions and concerns
- Schedule employees according to business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to assist in management
- Manage departmental controllable expenses to meet budget goals
- Assist in investigation of employee and guest accidents
- Utilize guest information tracking system for guest recognition
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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