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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,200.00 - $122,300.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Basic and supplemental life insurance
short-term disability
long-term disability
Paid parental leave
family expansion reimbursement
Paid vacation
Sick Time
Paid holidays
Personal Days
401(k) retirement plan with employer match
Discounted company stock program
Starbucks equity program
emergency savings
Financial well-being tools
tuition coverage for bachelor's degree
student loan management resources
Educational opportunities
backup care
DACA reimbursement
Job Description
Starbucks Coffee Company is a globally recognized leader in the coffee industry, renowned for its commitment to quality, innovation, and community connection. Since its inception, Starbucks has aimed to be more than just a coffee retailer — it strives to be a different kind of company that not only celebrates coffee's rich traditions but also fosters a sense of belonging and connection among its customers and partners (employees). With a diverse portfolio that includes Starbucks Reserve Stores, Starbucks Reserve Kitchens, and flagship locations, Starbucks Reserve represents the pinnacle of the brand's craft coffee experience. These stores uniquely blend high-quality products... Show More
Job Requirements
- 5-7 years of progressively responsible experience in retail or 2+ years managerial role in complex environment
- Experience collaborating with managers in multi-department/zone settings
- Proven financial management and profit/loss responsibility
- Effective decision-making and operational problem-solving abilities
- Ability to increase sales and profitability through operational improvements
- Conflict management skills and ability to hold others accountable
- Ability to recruit, assess, train, develop and promote partners
- Willingness to work flexible hours including early mornings, evenings, weekends and holidays
- Must be 21 years or older
- Ability to carry 35 pounds consistently
Job Qualifications
- 5-7 years of progressively responsible retail experience or 2+ years in a managerial role in a complex environment
- Proven ability to work collaboratively in a multi-department/zone environment
- Experience in financial management and profit and loss responsibility
- Effective decision-making and operational problem-solving skills
- Ability to increase sales and profitability through operational improvements
- Strong conflict management and accountability skills
- Ability to recruit, assess, train, develop, and promote partners
- Flexible availability including early mornings, evenings, weekends, and holidays
- 21+ years of age
- Ability to carry 35 pounds consistently
- College degree or related field may substitute for required experience
- Leadership experience in high-volume, full-service restaurant concepts
- Experience with lifestyle experiential brands, hospitality, or specialty retail preferred
- Experience building relationships with customers, partners, and community
- Additional language skills beneficial
Job Duties
- Lead a team of hourly partners to deliver world-class customer and partner experiences
- Demonstrate calm demeanor and manage smooth transitions during high volume periods
- Train and hold partners accountable for exceptional customer service
- Manage with integrity, honesty, and promote Starbucks culture and values
- Identify and communicate key responsibilities to ensure positive attitude and collaborative teamwork
- Drive and support implementation of company programs and initiatives
- Set clear expectations and delegate responsibilities within the store or zone
- Develop relationships in the retail market and stay abreast of industry trends
- Review store environment and business indicators to identify improvement opportunities and provide coaching
- Direct and improve store and zone operations to meet operational excellence goals
- Plan and execute strategies to increase sales and control costs
- Collaborate with peer managers and partner teams on initiatives
- Use operational tools and processes to achieve excellence
- Proactively identify and solve problems, coaching partners to do the same
- Manage retail business fundamentals including sales trends, inventory, and promotions
- Ensure adherence to wage and hour laws and service alcohol regulations
- Conduct performance assessments and provide coaching to hourly partners
- Develop and maintain positive, inclusive partner relationships
- Recruit, train, and schedule partners according to labor laws and business needs
- Recognize individual and team accomplishments
- Utilize effective management principles to maintain a successful store team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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