Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,000.00 - $87,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HAS/FSA plans
Employee assistance program
Referral Bonus
Discounted lodging
Discounted dining
Discounted spa
Discounted golf
Discounted retail
cellphone allowance
Parking allowance
Incentive programs
Job Description
Smith Tower, an iconic landmark in Seattle since 1914, stands as the first skyscraper in the city and the tallest building west of the Mississippi River at the time of its completion. Today, Smith Tower has been revitalized to offer visitors a unique and immersive experience that showcases its rich history and architectural grandeur. The tower now features a modern visitor experience that includes a ground-floor gathering space with gifts, souvenirs, and treats, an observational deck, and a bar serving locally inspired shareable plates and classic cocktails. Smith Tower continues to enchant guests through its intriguing tours that reveal the... Show More
Job Requirements
- Bachelor's degree from a four-year college or university
- 5+ years experience in food and beverage management at an attraction, hotel, or similar environment
- ability to think creatively and analytically
- knowledge of applicable laws, codes, and regulations
- strong communication skills
- fluency in English
- computer proficiency including Word, Excel, Outlook
- basic knowledge of POS preferred
- ability to multitask and work in stressful conditions
- strong people management skills
- dependable work attendance and flexibility including overtime, evenings, weekends, and holidays
- knowledge of liquor laws and regulations
- State Food Handler's and Liquor Service License(s)
- ability to carry 25 pounds up and down stairs
Job Qualifications
- Bachelor's degree from a four-year college or university
- 5+ years of experience in a food and beverage management role at an attraction, tourist attraction, hotel, or similar environment
- strong analytical skills with creative thinking ability
- working knowledge of applicable laws, codes, and regulations
- excellent communication skills, including writing contracts, reports, business correspondence, and operations manuals
- fluency in English with strong presentation and interpersonal skills
- computer proficiency in Word, Excel, Outlook, and basic POS knowledge
- strong people management skills including coaching, motivating, delegating, scheduling, and relationship-building
- knowledge of applicable liquor laws and regulations
- possession of State Food Handler's and Liquor Service license(s)
- ability to carry 25 pounds up and down stairs
Job Duties
- Oversee front and back of house service for the bar, restaurant, kitchen, and events to optimize efficiency and service excellence
- Conduct daily walkthroughs of all guest-facing areas, making real-time adjustments to ensure seamless workflows, cleanliness, and guest satisfaction
- Assist in oversight of museum and tour operations as needed
- Assist in managing the online ticketing system when needed
- Oversee interviewing, hiring, onboarding, and performance management for managers, supervisors, and team members across all food and beverage departments and the guest experience team when needed
- Conduct OMG Check-ins alongside departmental managers for the food and beverage team
- Foster a positive, inclusive work environment that encourages teamwork, creativity, and professional growth
- Implement and oversee training programs for service standards, guest engagement, and operational excellence
- Ensure compliance with all local liquor laws, health and safety regulations, and company policies
- Act as primary contact for King County Health Inspections and maintain an 'Excellent' rating for all F&B operations
- Create and maintain operational SOPs for safety, access, personnel, and other processes in collaboration with supervisors
- Collaborate with management team to enhance guest experience through curated menus, innovative cocktails, and exceptional presentation and service
- Oversee catering and event operational planning and execution, ensuring seamless coordination and communication between all departments
- Partner with F&B leadership to manage inventory, ordering, and vendor relationships to maintain optimal stock levels and offerings
- Meet with distributors and suppliers to curate beverage programs, including specialty cocktails and wine lists
- Handle team member scheduling, ensuring adequate coverage and labor cost control based on business needs
- Monitor industry trends to maintain competitive and profitable operation
- Assist with managing departmental P&Ls
- Participate in Manager on Duty coverage and other duties as assigned by the General Manager
- Prepare reports, forecasts, and operational documentation timely and accurately
- Perform additional job functions as needed based on business needs as requested by Property General Manager and Seattle Support Center
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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