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ASM Global

Operations Manager (Sky View Observatory)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $78,000.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401(k) Plan

Job Description

Legends and ASM Global have merged to become leaders in the sports, entertainment, and live events industries, combining extensive experience and global reach to offer comprehensive solutions from venue development to event booking and hospitality. Legends specializes in delivering exceptional experiences through a 360-degree, data-driven approach across global partnerships, hospitality, merchandise, and attractions, working with top-tier clients to elevate guest experiences. ASM Global oversees the management and live event production of over 350 venues, including stadiums, arenas, convention centers, and theaters worldwide. Together, these powerhouse companies focus on creating inclusive and innovative environments guided by values of respect, integrity, and... Show More

Job Requirements

  • Bachelor’s degree in business, hospitality or related field or equivalent practical experience
  • minimum of three years operations experience
  • minimum of three years food and beverage experience
  • proficiency with data processing and Microsoft Office Suite applications
  • strong creative aptitude
  • interpersonal and analytical skills
  • ability to work well in a fast paced, team-oriented environment
  • ability to adapt to change daily
  • organizational and planning skills
  • ability to prioritize and handle multiple tasks as well as delegate effectively
  • ability to take constructive criticism and change direction to suit operational needs
  • ability to work both traditional and non-traditional hours including nights, weekends, and holidays

Job Qualifications

  • Bachelor’s degree in business, hospitality or related field or equivalent practical experience
  • minimum of three years operations experience
  • minimum of three years food and beverage experience
  • proficiency with data processing and Microsoft Office Suite applications
  • strong creative aptitude, interpersonal and analytical skills
  • ability to work well in a fast paced, team-oriented environment
  • ability to adapt to change daily
  • organizational and planning skills
  • ability to prioritize and handle multiple tasks as well as delegate effectively
  • ability to take constructive criticism and change direction to suit operational needs
  • ability to work both traditional and non-traditional hours including nights, weekends, and holidays

Job Duties

  • Manage and oversee monthly inventory
  • ensure cash handling procedures are always met
  • direct and oversee schedules for all hourly staff to guarantee proper payroll and management
  • maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns
  • recommend and maintain preventative maintenance programs to protect the physical assets of the attraction
  • assist in the development of programs that result in increased customer satisfaction
  • implement and ensure accurate information entered into POS systems
  • manage in compliance with established Legends/ASM Global’s policies and procedures
  • perform other related duties, tasks, and responsibilities as required from time to time
  • evaluate performance, instruct employees on policies, procedures, duties, and activities
  • handle disciplinary matters
  • coordinate with the GM and Sales & Marketing Manager for revisions and updates of the catering menu regularly, reflecting culinary trends and client needs
  • establish operational standards, guidelines, and objectives
  • participate in the leadership team that collectively makes key strategic and operational decisions
  • analyze and enhance cost control efforts for labor and waste management
  • initiate continuous improvement in all food and labor cost controls
  • inventory management to include weekly and monthly beverage and operating inventory tracking and working directly with the approved vendors for supply requisition and delivery schedules
  • responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
  • supervise general cleaning tasks using standard products as assigned
  • adhere to and enforce health code standards
  • maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness
  • monitor and ensure cleanliness of food and beverage areas, event space and work areas
  • communicate issues of safety, cleanliness, or malfunctions to appropriate departments
  • manage maintenance/safety issues to completion
  • follow and enforce all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training
  • ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws
  • lead facility efforts for compliance with OSHA, safety, and emergency policies and procedures including spearheading Safety Committee and training programs
  • report all safety incidents (injuries and illnesses) into the company’s risk management system on the same day that the safety incident has been reported
  • ability to meet local, state, and federal requirements related to food safety and alcohol training

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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