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Operations Manager-Residence Inn by Marriott Hamilton, NJ

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $50,000.00 - $55,000.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Dental Insurance
Health Insurance
401(k)
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance

Job Description

Residence Inn by Marriott located in Hamilton, NJ, is part of one of America’s fastest-growing hospitality companies, The Briad Group. Known for combining a passion for hospitality with a commitment to excellence, Residence Inn provides a welcoming and comfortable environment primarily for extended-stay guests. This brand has become a trusted name in the hotel industry with its exceptional quality and focus on guest satisfaction. The Briad Group emphasizes a culture of fun, team spirit, and professional growth, making it a destination not only for travelers but also for potential employees who seek to build a promising career in hospitality.

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Job Requirements

  • High school diploma required
  • Previous guest services or front desk supervisor experience of one year or greater required
  • Experience as an operations or front desk manager required
  • Full schedule flexibility including working days, evenings, nights, weekends, and holidays
  • Ability to multitask in each department of the hotel and run the hotel independently
  • Previous brand experience is a plus
  • Experience with new property openings is a plus

Job Qualifications

  • High school diploma
  • Previous guest services or front desk supervisor experience of one year or greater
  • Experience as an operations or front desk manager
  • Ability to multitask in each department of the hotel
  • Strong leadership and communication skills
  • Experience with new property openings is a plus
  • Previous brand experience is an asset
  • Ability to lead and mentor a team
  • Proven track record of achieving performance and budget goals

Job Duties

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Advocates sound financial and business decision making
  • Demonstrates honesty and integrity
  • Leads by example
  • Supervises and manages employees
  • Manages all day-to-day operations
  • Understands employee positions well enough to perform duties in employees' absence
  • Achieves and exceeds goals including performance goals, budget goals, team goals
  • Keeps Front Office team focused on critical components of operations to drive guest satisfaction and financial results
  • Provides services above and beyond for customer satisfaction and retention
  • Acts as the Service Champion for the Front Office creating a positive atmosphere for guest relations
  • Identifies developmental needs of others and coaches, mentors to improve knowledge or skills
  • Solicits employee feedback and utilizes an open-door policy
  • Reviews employee satisfaction results to address employee concerns
  • Performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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