Operations Manager - PASOM
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $73,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible Schedule
Job Description
Ronald McDonald House Pasadena is a cherished program under the umbrella of Ronald McDonald House Charities of Southern California. The organization is dedicated to supporting families of critically ill children by providing them with a comfortable and caring place to stay near their medical care. Situated in Pasadena, this program hosts approximately 15 families every night, serving as a vital home away from home for parents and children navigating challenging health journeys. They collaborate closely with renowned local medical institutions such as Huntington Health, Shriners Children's Hospital, and City of Hope, ensuring that families maintain close access to life-saving treatments... Show More
Job Requirements
- Bachelor’s degree required with at least 4 years of non-profit and/or social work experience or equivalent combination
- Degree in social work or experience working with families in crisis preferred
- Ability to build and maintain professional relationships with management, staff, and the public
- Excellent oral and written communication skills
- Proficiency in reading, writing, and interpreting business documents, reports, and manuals
- Technical proficiency with Microsoft Office Suite and Canva
- Adaptability to fast-paced environments with flexibility to work evenings and weekends
- Knowledge of office management and organizational practices
- Strong multitasking skills with attention to detail
- California Driver’s License and clean driving record
- Ability to lift and move objects up to 25 pounds
- Willingness to work independently and handle emergencies
- Willingness to provide day-of support at fundraising events
Job Qualifications
- Bachelor’s degree required with at least 4 years of non-profit and/or social work experience or equivalent combination
- Degree in social work or experience working with families in crisis preferred
- Ability to build and maintain strong professional relationships with management, staff, and the public
- Excellent oral and written communication skills
- Proficiency in reading, writing, and interpreting business documents, reports, and procedural manuals
- Technical proficiency with Microsoft Office Suite and Canva
- Adaptability to fast-paced environments with flexibility to work evenings and weekends
- Knowledge of office management and organizational practices
- Strong multitasking ability with keen attention to detail in dynamic settings
Job Duties
- Manage a team of full- and part-time Guest Services Associates to ensure proper staffing seven days a week 24 hours a day
- Oversee daily family services including guest referrals, eligibility, registration, room assignments, and payments in accordance with policies
- Communicate regularly with referral sources such as hospital social workers regarding family dynamics and needs
- Foster an atmosphere of warmth, empathy, and respect reflecting core values in all staff-family interactions
- Develop and implement guest service training programs to ensure optimal care of families
- Serve as primary liaison to medical partner social workers and manage the referral process
- Supervise referral calls for admissions and reservations ensuring timely and compassionate execution
- Oversee facility maintenance including HVAC, electrical, plumbing, cleaning, groundskeeping, security, and decorations
- Coordinate service contracts, negotiate with vendors, and manage facility inventory
- Identify and coordinate volunteer support for facilities projects to enhance family experiences
- Manage common areas and inventory of supplies ensuring readiness and benefit to families
- Maintain accurate family records, track statistics, and prepare monthly reports
- Be available to respond to emergencies and urgent situations during nights and weekends
- Work with third-party vendors to maximize support for family stays
- Support fundraising events and uphold RMHC Global brand standards as a brand steward
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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