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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k
Paid Time Off
Holiday pay
Employee assistance program
Cell phone reimbursement
Onsite parking
Life insurance
Discounted lodging
HSA/FSA plans
Job Description
AC Hotel San Jose Downtown is a premier hotel located in the heart of San Jose, known for its sophisticated design and exceptional service. The hotel is part of the AC Hotels brand, which falls under the Marriott International umbrella, renowned for providing stylish accommodations with a European-inspired flair. Guests at this downtown location enjoy convenient access to the city's landmarks, business districts, and cultural attractions, making it a popular choice for both leisure and business travelers. The property prides itself on delivering a seamless blend of comfort, luxury, and modern amenities to create an outstanding guest experience. The AC... Show More
Job Requirements
- Bachelor's degree in hotel management or related field or equivalent experience
- 4+ years of hotel management or supervisory experience
- strong knowledge of front office, housekeeping, and accounting operations
- proficiency in PMS and POS systems, plus Microsoft Office (Word, PowerPoint, Excel)
- strong financial acumen including budget management, cost control, and P&L analysis
- excellent leadership and communication skills with a focus on coaching, motivating, and team development
Job Qualifications
- Bachelor's degree in hotel management or related field or equivalent experience
- 4+ years of hotel management or supervisory experience
- proficiency in property management systems and point of sale systems
- strong financial management skills including budgeting and profit and loss analysis
- exceptional leadership and interpersonal communication abilities
- experience in staff training, development, and conflict resolution
- knowledge of health, safety, and regulatory compliance in hospitality
Job Duties
- Participate in preparing the annual operating budget and financial plans
- monitor expenses with a focus on labor costs and guest-consumed items
- partner with department heads to identify sales opportunities and drive promotions to enhance revenue
- ensure credit and financial transactions are processed securely
- oversee daily staffing needs, scheduling, and performance management
- provide coaching, feedback, and conflict resolution to support team growth
- train and educate team members to meet quality, service, and safety standards while maintaining compliance with regulations
- foster teamwork and clear communication across departments
- manage HR-related actions such as hiring, performance reviews, and disciplinary measures per company policy
- ensure guest rooms and public areas meet cleanliness and presentation standards
- coordinate with engineering for maintenance needs
- establish and achieve guest satisfaction goals
- respond promptly and professionally to guest feedback and concerns
- analyze guest insights to identify trends, improve service, and build loyalty
- oversee security, inventory, and equipment control to maintain efficiency and minimize waste
- lead health and safety initiatives to ensure compliance and team member wellbeing
- manage all aspects of revenue generation, including rate strategy and promotional offerings
- collaborate with Sales and Marketing on occupancy and revenue strategies
- maintain confidentiality of guest information and hotel data
- keep accurate records of reservations, messages, and other required documentation
- adjust rate specials and resolve discrepancies
- perform other duties as assigned and serve as Manager on Duty as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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