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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $35,100.00 - $66,300.00
Work Schedule
Weekend Shifts
Night Shifts
Job Description
Courtyard by Marriott Carolina Beach Oceanfront is a premier beachfront hotel located directly on the shoreline, offering guests a welcoming and refreshing escape enhanced by Marriott's trusted service standards. This hotel stands out as a perfect destination for travelers seeking comfort, convenience, and exceptional hospitality in a picturesque oceanfront setting. The Courtyard by Marriott brand is globally recognized for delivering quality accommodations, outstanding customer service, and well-maintained facilities that cater to both business and leisure travelers. The hotel provides a variety of amenities including comfortable guest rooms, scenic ocean views, on-site dining, fitness centers, meeting spaces, and more, all designed... Show More
Job Requirements
- High school graduate or General Education Degree (GED)
- 5 years' work equivalent bachelor's degree preferred
- Computer skills required
- Experience with hotel information systems
- Availability to work nights and weekends
- Strong communication skills
- Ability to work independently and as part of a team
- Proven leadership experience in a hospitality setting
Job Qualifications
- High school graduate or General Education Degree (GED)
- 5 years' work equivalent bachelor's degree preferred
- Computer skills required
- Familiarity with Microsoft Office preferred
- Experience with hotel information systems
- Strong leadership and interpersonal skills
- Excellent problem-solving abilities
- Proven ability to deliver exceptional guest service
- Ability to manage multiple departments effectively
- Experience in budget monitoring and financial management
Job Duties
- Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
- Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed
- Anticipate guests' and employees' needs and respond promptly
- Always promote positive guest relations
- Ensure that the guest experience is pleasant and positive from arrival through departure
- Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies
- Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department
- Work closely with department supervisors to develop them both personally and professionally
- Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Establish standards for personnel performance and customer service
- Review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety
- Assist the Assistant General Manager and General Manager with the following employee relations activities: organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Provide Leadership / Mentoring to operations staff
- Maintain complete knowledge of all operations department policies/service procedures
- Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Complete daily walk-through of all operations department areas observing staffing - numbers, appearance, attitude
- Operational cleanliness and maintenance
- Service - appearance, merchandising, attitude
- General crispness, quality, and consistency of operation
- Storage areas - organization, cleanliness, inventories, and care of equipment
- Review and respond to daily operational demands as it relates to the hotel
- Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- Monitor security of public areas of the hotel
- Establish par levels for supplies and equipment
- Conduct pre-shift meeting to review information pertinent for each day of business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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