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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,900.00 - $73,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company committed to delivering exceptional guest experiences through operational excellence and innovative service. Known for managing premier hotel properties across various vibrant locations, Crestline prides itself on fostering a culture where hospitality meets professionalism and guest satisfaction is paramount. At the forefront of this commitment is the Courtyard Virginia Beach Oceanfront South/25 Street, a destination renowned for its stunning ocean views and impeccable service standards. This hotel offers guests a memorable stay through a blend of modern amenities, warm hospitality, and strategic operational management that ensures every detail is carefully attended to.Show More
Job Requirements
- High School Graduate or General Education Degree (GED)
- Experience in hotel management or equivalent
- Proficiency with hotel information systems
- Strong leadership skills
- Ability to manage budgets and payroll
- Excellent guest service orientation
- Effective communication and interpersonal skills
Job Qualifications
- High School Graduate or General Education Degree (GED)
- Bachelor's Degree preferred
- Computer skills required
- Familiarity with Microsoft Office preferred
- Experience with hotel information systems
- Proven leadership and team management skills
- Strong problem-solving and communication abilities
Job Duties
- Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
- Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed
- Anticipate guests' and employees' needs and respond promptly
- Always promote positive guest relations
- Ensure that the guest experience is pleasant and positive from arrival through departure
- Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies
- Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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