Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $72,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee training
Career Development
Retirement Plan
Employee Discounts
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company renowned for operating a diverse portfolio of quality hotels and resorts that emphasize superior guest experiences, operational excellence, and innovation. With a commitment to fostering an inclusive and dynamic work environment, Crestline has built a reputation for delivering outstanding service standards while maintaining an energetic, guest-focused atmosphere. The company integrates strategic leadership and employee development as core values to ensure a motivated, knowledgeable, and customer-oriented workforce, driving sustained business success and guest satisfaction across all properties.
The Operations Manager role at Crestline Hotels & Resorts represents a critical leadership position re... Show More
The Operations Manager role at Crestline Hotels & Resorts represents a critical leadership position re... Show More
Job Requirements
- High school diploma or GED
- Bachelor’s degree preferred or 5 years’ work equivalent experience
- Proficiency in hotel information systems
- Basic computer skills
- Strong leadership abilities
- Excellent communication skills
- Ability to work collaboratively
- Experience in managing budgets and payroll
- Capacity to handle guest complaints and provide solutions
Job Qualifications
- High school graduate or general education degree (GED)
- Bachelor’s degree preferred
- Experience with hotel information systems
- Computer skills
- Familiarity with Microsoft Office
- Leadership and team management skills
- Strong communication and interpersonal skills
- Ability to analyze customer feedback and operational data
- Experience in budget and payroll management
- Problem-solving skills
Job Duties
- Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
- Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed
- Anticipate guests' and employees' needs and respond promptly
- Always promote positive guest relations
- Ensure that the guest experience is pleasant and positive from arrival through departure
- Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies
- Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department
- Work closely with department supervisors to develop them both personally and professionally
- Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Establish standards for personnel performance and customer service
- Review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety
- Assist the Assistant General Manager and General Manager with employee relations activities including worker training programs, resolving personnel problems, hiring new staff, and evaluating employee performance
- Provide leadership and mentoring to operations staff
- Maintain complete knowledge of all operations department policies and service procedures
- Maintain complete knowledge of all hotel features and services, room types, rates, packages, daily arrivals, departures, room availability, in-house groups, VIPs, and special requests
- Complete daily walk-through of all operations areas observing staffing, cleanliness, service, operational quality, and inventory
- Review and respond to daily operational demands for the hotel
- Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- Monitor security of public areas
- Establish par levels for supplies and equipment
- Conduct pre-shift meetings to review daily business information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter