Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Flexible Paid Time Off
Parental leave
401(k) with match
short term disability
long term disability
Job Description
Learfield is a prominent company dedicated to the management and operational success of live events and entertainment, specializing in ticketing solutions and services. The company boasts a comprehensive approach to event operations, working with a diverse portfolio of clients including venues, promoters, and agencies. Learfield leverages cutting-edge technology, particularly the Paciolan ticketing platform, to optimize ticket sales, enhance fan experience, and drive event revenue. Known for its commitment to operational excellence and industry expertise, Learfield supports a wide range of events from mid-sized venues to large-scale productions exceeding 50,000 attendees. They emphasize a collaborative work culture built on innovation, strategic... Show More
Job Requirements
- 6+ years of experience in ticketing operations for live events sports or entertainment venues
- Experience managing events across multiple scales including mid-sized venues (10,000–20,000) and large-scale productions (50,000+)
- Proven experience managing promoter and agency relationships
- Expert knowledge of the Paciolan ticketing system
- Strong analytical skills with advanced proficiency in Excel and reporting tools
- Demonstrated ability to manage multiple events simultaneously under tight deadlines
- Excellent problem-solving skills and the ability to remain calm and decisive under pressure
- Strong communication and interpersonal skills with the ability to collaborate across functions
Job Qualifications
- 6+ years of experience in ticketing operations for live events sports or entertainment venues
- Experience managing events across multiple scales including mid-sized venues (10,000–20,000) and large-scale productions (50,000+)
- Proven experience managing promoter and agency relationships
- Expert knowledge of the Paciolan ticketing system
- Strong analytical skills with advanced proficiency in Excel and reporting tools
- Demonstrated ability to manage multiple events simultaneously under tight deadlines
- Excellent problem-solving skills and the ability to remain calm and decisive under pressure
- Strong communication and interpersonal skills with the ability to collaborate across functions
- Experience working with CRM platforms
- Knowledge of dynamic pricing strategies and revenue optimization techniques
- Familiarity with access control systems and venue technology
Job Duties
- Oversee the end-to-end ticketing setup for live events including event builds holds management presale configurations promotional code creation and strategic integrations
- Manage daily operations within the Paciolan platform including event scaling inventory setup pricing configuration and system integrations
- Coordinate on-sale strategies with internal teams
- Monitor sales performance in real time and implement tactical adjustments to pricing and inventory as guided by promoter partners
- Develop and execute strategies to scale ticketing operations across diverse clients and promoter partners
- Create standardized repeatable processes and templates that enable efficient adoption across multiple partnership models
- Serve as the primary point of contact for event-day ticketing issues providing on-site support as needed
- Partner with venue operations teams to advise on event-day ticketing best practices and troubleshooting
- Manage promoter reporting requirements including performance sales tracking and settlement support
- Collaborate with Paciolan Product and Engineering teams to develop dashboards and reporting tools that enhance stakeholder visibility and operational insights
- Maintain productive relationships with promoter partners clients venues and internal stakeholders
- Coordinate with promoters and venues to ensure alignment on ticketing strategy requirements and operational needs
- Identify opportunities to streamline operations and enhance the promoter client and fan experience
- Document standard operating procedures and implement best practices across the team
- Mentor team members and support strategic cross-training to strengthen Paciolan’s concert and live event expertise
- Stay informed on emerging industry trends technologies and operational methodologies
- Build operational frameworks that support organizational growth and an expanding event portfolio
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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