Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $75,000.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
performance-based incentives
flexible schedule
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment platform with over 360 venues throughout North America. Specializing in bowling, amusement, water parks, and family entertainment centers, the company delivers unique experiential offerings to millions of guests annually. Lucky Strike Entertainment also owns the Professional Bowlers Association, a major bowling league and influential media entity recognized globally for its dedicated fan base. This combination of entertainment diversity and market leadership positions the company as an innovator in the family entertainment industry. Known for its dynamic corporate culture, Lucky Strike fosters an environment that values creativity, intelligence,... Show More
Job Requirements
- Minimum 3-5 years of experience in operations leadership preferably in a waterpark amusement park hospitality or recreation environment
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
- Must be available to work flexible hours including evenings weekends and holidays
- Ability to work indoors and outdoors in varying weather conditions
- Physical ability to walk stand and respond quickly in emergencies
- May be required to be on-call for emergency response or critical operational needs
Job Qualifications
- Minimum 3-5 years of experience in operations leadership preferably in waterpark amusement park hospitality or recreation environment
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
- CPR AED First Aid certification preferred
- Experience in emergency response planning and incident management preferred
- TIPS and ServSafe certifications a plus for broader food or guest operations
Job Duties
- Manage day-to-day park operations including department readiness staffing coverage scheduling and guest flow
- Supervise departmental leads and frontline staff to ensure consistent service safety and cleanliness standards
- Collaborate with Aquatics Director and Maintenance teams to ensure waterpark attractions and facilities are operational compliant and guest-ready and communicate with front end staff and guests during arrival
- Oversee implementation and enforcement of operational policies safety procedures and emergency response plans
- Monitor labor efficiency inventory control and supply ordering to support departmental needs and budget adherence
- Assist with recruitment onboarding and performance development of operations team members
- Draft and publish schedules for retail cabana check in counter in a timely manner ensuring compliance with labor laws and appropriate staffing for attendance and revenue
- Work closely with F&B events team and Sales team to ensure preparedness for all in park reservations and events including groups cabanas and parties
- Respond to guest feedback and incidents ensuring appropriate resolution documentation and service recovery
- Support compliance with local state and federal safety and health regulations across all operational areas
- Maintain accurate reports related to incidents maintenance logs safety drills and staff certifications
- Provide leadership presence throughout the park particularly during peak periods weekends and special events
- Promote a positive team-oriented work culture reflecting company values and encouraging employee engagement
- Identify and recommend process improvements to enhance guest satisfaction team efficiency and operational performance
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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