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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.40 - $36.54
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Residence Inn by Marriott Chicago Downtown Magnificent Mile is part of the globally recognized Marriott International brand, known for its commitment to exceptional hospitality and service excellence. Located in the vibrant downtown Chicago area at 101 E Erie St, this Residence Inn caters specifically to business and leisure travelers who seek the comforts and conveniences of home during extended stays. The hotel features spacious suites equipped with full kitchens, providing guests with a unique blend of residential comfort and premium hotel service. The establishment prides itself on fostering a welcoming and inclusive work environment that values diversity, equity, and inclusion.... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead a team effectively
- Strong interpersonal and communication skills
- Ability to analyze financial and operational data
- Capability to handle guest and employee concerns professionally
- Willingness to perform hourly job functions as needed
- Commitment to maintaining high standards and procedures
- Eligible to work legally in the United States
Job Qualifications
- High school diploma or GED
- Four years of experience in guest services, front desk, housekeeping, or related professional area
- Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in guest services, front desk, housekeeping, or related area
- Strong leadership and team management skills
- Excellent communication skills
- Ability to understand and act on guest satisfaction and operational data
- Proficiency in scheduling and operational planning
- Comfortable performing hands-on operational duties
- Experience with financial data and quality audit processes
- Skilled in interviewing and onboarding new staff
Job Duties
- Ensure that goals are translated to the team regarding guest tracking and productivity
- Understand and communicate employee and guest satisfaction results and develop plans to address areas of need and build on strengths
- Assist in ensuring that team members have the capabilities to meet expectations
- Lead by example with confidence, energy, and enthusiasm
- Assist employees in exceeding guests’ changing needs and expectations
- Follow property specific second effort and recovery plans
- Publish guest satisfaction results including forms, comment cards, and guest letters in a timely manner
- Take proactive approaches to employee concerns and extend professionalism and courtesy to employees
- Communicate and update all goals and results with employees
- Meet semiannually with staff one-on-one
- Assist and teach the team scheduling against guest and occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service by being readily available and approachable for guests
- Take proactive approaches to guest concerns and extend professionalism and courtesy to guests
- Respond timely to customer service department requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in performing required annual Quality audit with GM and RD
- Ensure a key control program is in place
- Understand financial statements, sales and activity reports, and other performance data
- Interview and assist in making hiring decisions
- Receive hiring recommendations from team supervisors
- Ensure thorough and timely orientations for new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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