Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,400.00 - $62,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career advancement opportunities
Employee wellness programs
Job Description
Hotel Metro, Autograph Collection, is a premier boutique hotel located in downtown Milwaukee, known for redefining luxury hospitality through its blend of historic charm and modern sophistication. The hotel is designed with a modern Art Deco inspiration and features 63 stylish guest rooms, complemented by an inviting rooftop lounge that offers picturesque views and a unique atmosphere. At Hotel Metro, the commitment to exceptional service and attention to detail is at the core of their mission, making every guest experience personalized and memorable. This environment values curators who thrive in delivering elegant and guest-focused hospitality, contributing to an upscale yet... Show More
Job Requirements
- intermediate knowledge of overall hotel operations
- Marriott experience preferred
- working knowledge of Microsoft Office products including Word, Excel, and Outlook
- must have valid driver’s license and acceptable driving history subject to company approval
- ability to demonstrate leadership and professional image
- strong management skills including work delegation
- ability to ensure accuracy, thoroughness and quality in work
- capability to manage difficult guest situations promptly
- flexibility in response to change
- excellent interpersonal and customer service skills
- ability to communicate clearly and appropriately
- ability to foster team spirit and trust
- serious contender for upward mobility to General Manager within 1 to 3 years
- associate or bachelor’s degree preferred
- work schedule flexibility including holidays, weekends, and alternate shifts
- physical ability to stand for extended periods, walk, lift up to 25 pounds, bend, stoop, kneel, and crouch
Job Qualifications
- associate or bachelor’s degree preferred
- intermediate knowledge of overall hotel operations
- previous Marriott experience preferred
- proficiency in Microsoft Office including Word, Excel, and Outlook
- strong leadership and management skills
- excellent interpersonal and communication skills
- ability to handle difficult guest situations effectively
- flexibility to adapt to change and new procedures
- demonstrated customer service excellence
- ability to foster team commitment and trust
- potential and ambition for advancement to General Manager role
Job Duties
- assist the General Manager in leading the departmental teams in developing and implementing property-wide strategies
- oversee the rooms division and food and beverage outlets and other hotel departments to ensure high-quality service
- assist the General Manager in preparing forecasts and reports and in budgeting to maximize revenue and minimize expenses
- review financial statements and performance data to measure productivity and identify improvement areas
- monitor and maintain front office systems and equipment for optimum performance
- ensure key control program is effective
- provide a safe working environment compliant with OSHA and MSDS standards
- provide leadership to hotel associates and inspire achievement of customer service goals
- monitor guest satisfaction and develop action plans to enhance service quality
- address guest concerns proactively and resolve complaints
- assist employees in understanding and exceeding guest expectations
- ensure staffing meets guest service expectations
- assist with guest service training including service recovery and upselling
- support employee recruitment, training, scheduling, and coaching
- set performance expectations with General Manager
- work with HR to ensure timely orientation and training
- address employee concerns proactively
- provide employee recognition
- assist supervisors with coaching and counseling
- maintain approachability and open door policy
- lead by example with confidence and enthusiasm
- solicit feedback for continuous improvement
- ensure hotel meets all quality standards in service, safety, maintenance, and housekeeping
- serve on the hotel’s safety committee
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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