Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,400.00 - $62,600.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Hotel Metro, Autograph Collection, is a distinguished boutique luxury hotel located in downtown Milwaukee. It masterfully combines the charm of historic architecture with the sophistication of modern Art Deco design to create an inviting and elegant atmosphere. The hotel features 63 stylish guest rooms that offer guests an intimate and personalized experience. Its rooftop lounge is a highlight, providing a relaxing urban retreat with scenic city views. Hotel Metro is dedicated to exceptional service, attention to detail, and crafting memorable experiences for every guest who walks through its doors. The team colleagues, known as curators, thrive in this elegant setting... Show More
Job Requirements
- Valid driver’s license with an acceptable driving history
- Ability to lift up to 25 pounds
- Ability to stand for extended periods and perform physical activities such as bending, kneeling, and crouching
- Flexibility to work varying schedules including holidays and weekends
- Strong customer service orientation
- Ability to handle sensitive employee and guest matters professionally
- Capability to work collaboratively in a fast-paced hospitality environment
- Commitment to workplace safety and regulatory compliance
Job Qualifications
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of hotel operations
- Previous Marriott experience preferred
- Proficiency in Microsoft Office including Word, Excel, and Outlook
- Strong leadership and management skills
- Excellent interpersonal and communication skills
- Ability to manage difficult guest situations
- Demonstrated ability to foster team spirit and commitment
- Experience with guest service training and quality control
Job Duties
- Assists the General Manager in leading departmental teams in property-wide strategy development and implementation
- Oversees hotel departments including rooms division and food and beverage outlets to maintain optimal service levels
- Assists in financial forecasting, budgeting, and monitoring to maximize revenue and control expenses
- Reviews performance data and financial reports to identify cost reduction and operational improvement opportunities
- Monitors and maintains front office systems and equipment for optimum performance
- Ensures compliance with key control and safety programs
- Provides leadership in customer service training and manages guest satisfaction initiatives
- Supports staff hiring, training, scheduling, coaching, and performance assessments
- Resolves guest complaints proactively and ensures staffing meets service demands
- Leads quality control efforts and participates in the hotel safety committee
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter