Operations Manager, Hospitality | Full-Time | Sharonville Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group is a premier global leader specializing in venue development, management, and premium hospitality services for the live event industry. Recognized worldwide for delivering unparalleled, comprehensive solutions, Oak View Group expertly manages a portfolio of world-class owned venues and provides services to a distinguished client roster that includes the most influential and highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions globally. Their commitment to innovation, operational excellence, and delivering exceptional experiences sets them apart as a leader in the live entertainment sector.
The Operations Manager, Hospitality role at Oak View Gro... Show More
The Operations Manager, Hospitality role at Oak View Gro... Show More
Job Requirements
- Bachelor's degree in business or hospitality management preferred
- Minimum 3 years management experience in food and beverage industry
- Minimum 3-5 years experience in banquet, concessions, restaurant catering, or premium/suite catering
- Previous professional experience in catering sales preferred
- Experience managing concessions in arena, stadium, or amphitheater environments preferred
- Excellent interpersonal and communication skills
- Ability to make quick and effective business decisions
- Fluency in English
- Proficiency with Microsoft Office, POS, and timekeeping systems
- Ability to work in a fast-paced, event-driven environment
- Knowledge of inventory cost control and menu planning
- Understanding of sanitation, safety, and alcohol service regulations
- Strong mathematical skills
- High standards of professionalism and confidentiality
- Ability to work independently
- Availability to work variable schedules including evenings and weekends
- Strong attendance record
Job Qualifications
- Bachelor's degree in business or hospitality management, strongly preferred
- Minimum 3 years management experience in food and beverage industry
- Minimum 3-5 years experience in high-volume banquets, concessions, à la carte restaurant catering, or premium/suite catering experience or combination thereof
- Professional experience with catering sales strongly preferred
- Experience managing concessions operations in arena, stadium, or amphitheater setting preferred
- Strong communication skills with employees, co-workers, volunteers, management, and guests
- Ability to make sound business and operational decisions quickly under pressure
- Proficient in English language skills
- Solid working knowledge of computer applications including Microsoft Office, POS systems, and timekeeping software
- Ability to work effectively in a fast-paced, event-driven, team-oriented environment
- Familiarity with inventory cost control and menu planning
- Thorough knowledge of sanitation requirements, food preparation guidelines, alcohol service policies, and safety standards
- Competent in performing basic and complex mathematical calculations
- Commitment to integrity, professionalism, ethics, and confidentiality
- Ability to work independently with minimal supervision
Job Duties
- Assist in the overall effective management of catering and concessions operations
- Ensure total compliance with all alcohol service policies
- Assist in managing catered and concession events from set-up to tear down, handling communication with hourly staff, culinary staff, and guests
- Ensure legal, efficient, professional and profitable operation of the venue
- Review and analyze financial reports including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements
- Resolve conflicts through mediation, arbitration, and labor negotiations when applicable
- Author, review and amend policies and procedures as directed by the General Manager
- Author and amend contracts and authorize terms as directed by the General Manager
- Oversee scheduling and labor allocation
- Collaborate with the General Manager to analyze ticket sales, anticipate staffing needs, and determine point-of-sale to guest ratios
- Evaluate sales and purchasing data to identify purchasing patterns and cost of goods
- Program and maintain point-of-sale system for accurate financial reporting and inventory tracking
- Direct and assist managers in preparing and achieving future goals
- Inspect operations regularly to ensure quality standards are maintained
- Prepare and submit required reports accurately and on time
- Train and develop an effective team
- Review and assist in menu and marketing plan development
- Establish and maintain professional relationships with show managers, suppliers, vendors, and the public
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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