Operations Manager – Hospitality & Guest Services (Valet and Concierge}
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,500.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
competitive pay
Opportunity to lead flagship property
dynamic work environment
growth potential
Support from executive leadership
Job Description
The Campbell is a premier luxury residential community known for its exceptional amenities and outstanding guest services. Located at 2025 Cleveland Ave, Charlotte, NC, this upscale community offers residents a sophisticated lifestyle supported by high-end amenities, including valet parking services and five-star concierge assistance. The Campbell prides itself on delivering an elevated living experience that combines comfort, convenience, and impeccable service standards to its residents and guests. It fosters a community atmosphere that values attention to detail and personalized service, making it a sought-after location in Charlotte and now expanding into the Atlanta market. With its commitment to excellence and... Show More
Job Requirements
- Minimum three years of experience in hospitality or luxury guest services management
- Proven leadership abilities and excellent communication skills
- Valid driver's license with a clean driving record
- Ability to work under pressure and prioritize tasks effectively
- Experience recruiting, training, and supervising teams
- Knowledge of payroll and employee compliance procedures
- Commitment to providing exceptional customer service
Job Qualifications
- 3+ years in hospitality, luxury property services, or guest operations management
- Strong leadership and communication skills
- Ability to handle multiple priorities and work under pressure
- Experience with scheduling, staff oversight, and performance management
- Strong problem-solving abilities and customer-first attitude
- Must have valid driver's license and clean driving record
Job Duties
- Manage day-to-day operations across valet, shuttle, and concierge departments
- Recruit, train, schedule, and supervise service staff
- Ensure quality customer service and guest satisfaction
- Resolve escalations and address resident concerns promptly and professionally
- Monitor payroll, staffing levels, and compliance with company policies
- Serve as the main point of contact for property management partners
- Conduct regular staff evaluations and coaching sessions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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